Retention Sales & Customer Care Advisor

Cable One, Inc.; Sparta (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health benefits from Day One

401(k) with company match

Paid time off

Tuition reimbursement

Job summary

Sparklight, a Cable One brand, is seeking an entry-level Customer Care and Sales Advisor I to support billing questions, scheduling, and product guidance. You will listen to customer needs, build trust, and grow into more complex cases while protecting relationships and showcasing the value of Sparklight services.

This in-office role emphasizes service and sales skills, with opportunities to handle higher-level scenarios and contribute to customer retention across a designated region.

Qualifications

• High School Diploma or GED required.
• Ability to ask fact-finding questions to identify solutions aligned with customer needs.
• Demonstrated patience and professionalism in all customer interactions.
• Working knowledge of Cable One products and services.
• Strong communication and active listening skills.
• Ability to remain composed and empathetic in high-pressure situations.
• Ability to sit for extended periods, use hands, talk, and hear.
• May be required to lift up to 10 pounds.

Responsibilities

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
• Perform entry-level sales and support tasks within a designated region or business area.
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
• Actively listen and ask questions to understand customer needs, showing empathy and respect.
• Handle disconnect requests, provide billing/pricing information, and resolve standard issues remotely.
• Use phone-based selling to build rapport, identify issues, offer solutions, and upsell services.
• Meet or exceed weekly and monthly sales activity goals.
• Follow company-approved scripts to ensure consistent communication.
• Assist with special projects as assigned.

Skills

Active listening

Customer service

Communication skills

Fact-finding questions

Empathy

Patience

professionalism

Education

High School Diploma or GED

Tools

Ticketing system

Job description

Sparklight, a Cable One brand, is seeking an entry-level Customer Care and Sales Advisor I to support billing questions, scheduling, and product guidance. You will listen to customer needs, build trust, and grow into more complex cases while protecting relationships and showcasing the value of Sparklight services.

This in-office role emphasizes service and sales skills, with opportunities to handle higher-level scenarios and contribute to customer retention across a designated region.