Customer Care & Retention Specialist (Flexible Schedule)

Ladd Hidalgo - State Farm Agent; Jennings (LA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

$100 per month toward Life policy (6+)

$50,000 Group Life Policy (6+)

Supplemental Health Cafeteria Plan (6+

Job summary

Ladd Hidalgo - State Farm Agent in Jennings, LA is seeking a Customer Relations Representative. You will deliver exceptional service, resolve inquiries, and support community members with their insurance needs, while learning the operations of a thriving local agency.

You will collaborate with team members across departments, maintain accurate records, and contribute to customer retention initiatives. The role offers a friendly office environment, ongoing training, and opportunities for

Qualifications

• Clear communication and active listening.
• Analytical thinking to resolve issues.
• Experience helping customers and handling inquiries.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving

Customer service experience

Stress management

Job description

Ladd Hidalgo - State Farm Agent in Jennings, LA is seeking a Customer Relations Representative. You will deliver exceptional service, resolve inquiries, and support community members with their insurance needs, while learning the operations of a thriving local agency.

You will collaborate with team members across departments, maintain accurate records, and contribute to customer retention initiatives. The role offers a friendly office environment, ongoing training, and opportunities for