Customer Care & Retention Specialist

James Reid - State Farm Agent; Rockville (MD); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

James Reid - State Farm Agent in Rockville, Maryland is seeking a Customer Relations Representative to enhance customer experiences and support agency growth. The ideal candidate will demonstrate exceptional customer service and attention to detail while addressing customer inquiries.

This role offers opportunities for advancement for motivated team members. Responsibilities include managing customer inquiries, maintaining records, and assisting with retention strategies.

Qualifications

• Strong communication and problem-solving skills required.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Ability to handle stress

Job description

James Reid - State Farm Agent in Rockville, Maryland is seeking a Customer Relations Representative to enhance customer experiences and support agency growth. The ideal candidate will demonstrate exceptional customer service and attention to detail while addressing customer inquiries.

This role offers opportunities for advancement for motivated team members. Responsibilities include managing customer inquiries, maintaining records, and assisting with retention strategies.