Customer Care & Retention Specialist (Flexible Schedule)

Billy Reese - State Farm Agent; Rehoboth Beach (DE); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k)

Bonus based on performance

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Billy Reese - State Farm Agent in Rehoboth Beach is looking for a Customer Relations Representative - State Farm Agent Team Member. In this role, you will create exceptional client experiences and enhance your career while resolving customer inquiries and collaborating with other agency team members.

The position emphasizes customer service, attention to detail, and an opportunity for internal growth, making it ideal for driven and empathetic candidates. A competitive salary and several benefits are also offered.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Calmness under stress

Job description

Billy Reese - State Farm Agent in Rehoboth Beach is looking for a Customer Relations Representative - State Farm Agent Team Member. In this role, you will create exceptional client experiences and enhance your career while resolving customer inquiries and collaborating with other agency team members.

The position emphasizes customer service, attention to detail, and an opportunity for internal growth, making it ideal for driven and empathetic candidates. A competitive salary and several benefits are also offered.