Client Care & Retention Specialist (Flexible Schedule)

Jennifer Respress - State Farm Agent; Reston (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Salary Plus Commission

Simple IRA

Holiday Pay

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jennifer Respress - State Farm Agent in Reston, Virginia, is seeking a Customer Relations Representative to enhance client experiences and support community needs. You will manage inquiries, resolve issues, and coordinate with team members.

The ideal candidate will exhibit strong communication skills, problem-solving abilities, and a customer service background. This position offers benefits including salary plus commission and opportunities for advancement.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication skills

Problem-solving skills

Customer service experience

Calm under stress

Job description

Jennifer Respress - State Farm Agent in Reston, Virginia, is seeking a Customer Relations Representative to enhance client experiences and support community needs. You will manage inquiries, resolve issues, and coordinate with team members.

The ideal candidate will exhibit strong communication skills, problem-solving abilities, and a customer service background. This position offers benefits including salary plus commission and opportunities for advancement.