Customer Care Specialist - Multichannel Support

Kedia Corporation; Jackson (MS); On-site; USD 30,000 - 40,000; Full time

Job summary

A global service provider in Jackson, MS seeks a Customer Service Representative who excels in communication and customer interaction. This role involves addressing inquiries, resolving complaints, and maintaining accurate records of customer interactions. Ideal candidates should possess strong active listening skills and be adept in a fast-paced environment. Applicants with problem-solving abilities and a commitment to excellent service are encouraged to apply. Join a company focused on innovation and exceptional user experiences.

Qualifications

• Excellent communication skills for customer interactions.
• Ability to listen actively and respond to inquiries.
• Experience in resolving customer complaints effectively.

Responsibilities

• Confer with customers to provide information and resolve issues.
• Maintain records of customer interactions.
• Determine service charges and process payments.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Predictive dialers

Avaya software

Microsoft Outlook

Job description

A global service provider in Jackson, MS seeks a Customer Service Representative who excels in communication and customer interaction. This role involves addressing inquiries, resolving complaints, and maintaining accurate records of customer interactions. Ideal candidates should possess strong active listening skills and be adept in a fast-paced environment. Applicants with problem-solving abilities and a commitment to excellent service are encouraged to apply. Join a company focused on innovation and exceptional user experiences.