Customer Care Specialist — Solutions & Support

Vital Holdings LLC; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Vital Holdings LLC in Memphis, TN seeks a Customer Care Agent to interact with customers, provide service information, and resolve inquiries and complaints. You will handle calls, emails, and faxes, identify customer needs, and ensure satisfaction while maintaining accurate records.

The role requires clear communication, basic computer skills, and ability to multitask in a fast-paced environment; teamwork with the Customer Care Manager and Operations Director is essential.

Qualifications

• One year of experience in a customer-facing role.
• Strong English language and grammar skills.
• Pleasant telephone voice and manner.
• Ability to operate basic office equipment.
• Typing speed 45–55 wpm with high accuracy.
• Proven customer support experience.

Responsibilities

• Train, explain tasks, and assist in solving customer problems.
• Answer incoming calls, faxes, emails and respond to requests.
• Identify and assess customer needs to achieve satisfaction.
• Handle complaints and provide solutions and follow-up to ensure resolution.
• Go the extra mile to engage customers.
• Key in new box information for all accounts and perform data entry tasks.
• File and organize customer paperwork and store monthly files in boxes.

Skills

Customer service

Phone etiquette

Team collaboration

Computer literacy

Multitasking

Typing (45-55 wpm)

Tools

10-key by touch

Job description

Vital Holdings LLC in Memphis, TN seeks a Customer Care Agent to interact with customers, provide service information, and resolve inquiries and complaints. You will handle calls, emails, and faxes, identify customer needs, and ensure satisfaction while maintaining accurate records.

The role requires clear communication, basic computer skills, and ability to multitask in a fast-paced environment; teamwork with the Customer Care Manager and Operations Director is essential.