Customer Care Representative Trainee

Iberdrola SA; Orange, Northern (CT, KY); Hybrid; USD 34,000 - 48,000; Full time

Job summary

The Southern Connecticut Gas Company is seeking a Union - Customer Care Representative Trainee in Orange, CT. The role focuses on handling customer inquiries about billing, service changes, and payment options, with a focus on delivering excellent service.

As a trainee, you will learn to manage credit and collections issues, process service orders, and communicate clearly with customers and teams. The position requires strong communication, problem-solving, and flexibility in scheduling to meet

Qualifications

• Previous work experience in a customer service environment.
• Professional written and oral communication skills.
• Effective listening and problem-solving skills.
• Ability to work a flexible schedule as needed.
• Experience using Microsoft Office required; experience with customer information systems preferred.

Responsibilities

• Respond to customer inquiries (telephone or written) regarding billing, service, etc., per policies.
• Assist customers with credit and collection issues and make arrangements.
• Make changes or adjustments to customer accounts as requested.
• Initiate service orders for emergencies and other service work needs.
• Make outbound calls to resolve inquiries or follow up on collections.
• Provide accurate information to departments to resolve customer concerns.

Skills

Customer service

Communication skills

Active listening

Flexibility

Microsoft Office

Customer information systems

Tools

Microsoft Office

Job description

**POSITION: Union -** Customer Care Representative Trainee**NUMBER OF OPEN POSITIONS:** 4**LOCATION:** CT - Orange - 60 Marsh Hill Rd**HOURLY RATE:** $29.58**Job Description Summary**Respond to customer service inquiries including general billing questions, bill analysis, applications for service, service notifications, emergencies, payment options, collections matters, etc.**Key Responsibilities*** Respond to all customer inquiries (telephone or written) regarding billing, service, etc., following established policies and procedures, and providing exceptional customer service.* Assist customers concerning credit and collection issues and make arrangements according to guidelines.* Make requested changes or adjustments to customer accounts.* Initiate service orders to respond to customer emergencies and other service work needs.* Make outbound calls to resolve customer inquiries or follow up on collections issues.* Provide accurate information to appropriate departments to efficiently resolve customer concerns.**Required Qualifications*** Previous work experience in a customer service environment, demonstrating excellent customer service skills.* Professional written and oral communication skills.* Effective listening and problem-solving skills.* Ability to work a flexible schedule as needed.* Experience using Microsoft Office required; experience with using customer information systems preferred. **Competencies*** Be a role model* Be agile* Collaborate and Share* Develop Self & Others* Empower to grow* Focus to achieve results**Mobility Information**Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. **Company:**THE SOUTHERN CONNECTICUT GAS COMPANY**Información Movilidad** Tenga en cuenta que cualquier solicitante que no sea ciudadano del país de la vacante estará sujeto al cumplimiento de los requisitos de inmigración aplicables para trabajar legalmente en ese país. Las prácticas y políticas de empleo de AVANGRID están orientadas a la contratación de una plantilla diversa y al mantenimiento de una cultura inclusiva. En AVANGRID ofrecemos oportunidades de empleo y promoción justas y equitativas a todos los empleados y candidatos independientemente de su raza, color, religión, nacionalidad, sexo, orientación sexual, edad, estado civil, discapacidad, condición de veterano protegido o cualquier otra condición protegida por la legislación federal, estatal o local. Obtenga más información sobre igualdad en el empleo en este enlace Si usted es una persona con una discapacidad o un veterano discapacitado que no puede utilizar nuestra herramienta en línea para buscar o aplicar a un empleo, puede solicitar una adaptación razonable poniéndose en contacto con nuestro departamento de Recursos Humanos en el 203-499-2777 o en [e-mail]-2-2026**About Avangrid:** Avangrid, Inc. is a leading energy company in the United States working to meet the growing demand for energy for homes and businesses across the nation through service, innovation, and continued investments by expanding grid infrastructure and energy generation projects. Avangrid has offices in Connecticut, New York, Massachusetts, Maine and Oregon, including operations in 23 states with approximately $47 billion in assets, and has two primary lines of business: networks and power. Through its networks business, Avangrid owns and operates eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Through its power generation business, Avangrid owns and operates more than 75 energy generation facilities across the United States producing 10.5 GW of power for over 3.1 million customers. Avangrid employs approximately 8,000 people and has been recognized by JUST Capital as one of the JUST 100 companies – a ranking of America’s best corporate citizens – in 2025 for the fifth consecutive year. The company was named among the World’s Most Ethical Companies in 2025 for the seventh consecutive year by the Ethisphere Institute. Avangrid is a member of the group of companies controlled by Iberdrola, S.A. For more information, visit www.avangrid.com.