Supervisor - Field Customer Service

Iberdrola Group; Brunswick (ME); On-site; USD 87,673 - 109,500; Full time

Benefits offered by this job

Competitive benefits

Performance-based bonuses

Tuition reimbursement

12% 401(k) match

Job summary

CENTRAL MAINE POWER CO seeks a Supervisor for Field Customer Service to plan and supervise billing, credit, and meter services in Brunswick, ME. You will lead a team of representatives, manage the department budget, and ensure compliant operations.

Essential experience includes 7+ years with an associate degree or 10 years with a high school diploma, plus familiarity with CIS, SAP, WMS and related tools. Strong communication and leadership are required for success.

Qualifications

• Associate degree with a minimum of 7 years relevant experience or High School/GED with the completion of the relevant progression program and 10 years relevant experience required.
• Knowledge of the union contract is desired.
• Experience with collections activities.
• Knowledge and experience with CIS, SAP, WMS, CSS, and Smartmap systems.
• Microsoft Office skills.
• Good verbal and written communication skills.
• Strong customer service ability.
• Strong leadership skills.
• Bachelor's Degree with a minimum of 4 years relevant experience preferred.

Responsibilities

• Plans, schedules, directs and appraises work of direct reports and/or contingent workers.
• Leads the activities of a team of customer service representatives and meter services.
• Ensures compliance with applicable rules, regulations, policies and guidelines.
• Manages department budget, maintains cash controls, and directs employee hiring process.
• Handles media contacts and complaints from the MPUC.
• Assists Engineering and Marketing- coordinates field activities regarding installation and startup of large meter services and tie-over as well as provides input on design.
• Investigates shared meter, switched meter problems and theft of electrical services.
• Handles customer and electrical inspector complaints/inquires.
• Handles high profile accounts relating to credit, customer satisfaction and/or billing issues.
• Assures Service Quality Measures are achieved.
• May assist with restoration efforts during a storm.
• Participates in safety programs and responsible for results.
• Ensures the safety of all employees, the general public, contractors and Company facilities.
• Assist with restoration efforts during storm and other emergencies.

Skills

CIS

SAP

WMS

CSS

Smartmap

Microsoft Office

Verbal and written communication

Leadership

Customer service

Team supervision

Education

Associate degree

High school diploma

Bachelor's degree (preferred)

Tools

CIS

SAP

WMS

CSS

Smartmap

Microsoft Office

Job description

**Job Title:** **Supervisor - Field Customer Service**Department: ELECTRIC T&D OPERATIONReports to: Senior Manager - Regional Operations Location: **In Office**, Brunswick, METhe base salary range for this position is dependent upon experience and location, ranging from: $87,673 - $109,500**What We Offer:*** **Competitive benefits and growth opportunities*** **Generous performance‐based bonuses*** **12% 401(k) match*** **Comprehensive health, dental, and vision insurance*** **Tuition reimbursement*** **Professional development and clear career‐advancement pathways****For more information, please visit: Benefits - Avangrid****Job Summary**Plans, directs and supervises customer service functions including billing, credit, customer service contact, specialty and meter services, and collection activities. Supervises customer service activities to provide efficient, economic services to customers.**Key Responsibilities*** Plans, schedules, directs and appraises work of direct reports and/or contingent workers. Leads the activities of a team of customer service representatives and meter services.* Ensures compliance with applicable rules, regulations, policies and guidelines.* Manages department budget, maintains cash controls, and directs employee hiring process.* Handles media contacts and complaints from the MPUC. Assists Engineering and Marketing- coordinates field activities regarding installation and startup of large meter services and tie-over as well as provides input on design.* Investigates shared meter, switched meter problems and theft of electrical services. Handles customer and electrical inspector complaints/inquires.* Handles high profile accounts relating to credit, customer satisfaction and/or billing issues. Assures Service Quality Measures are achieved. May assist with restoration efforts during a storm.* Participates in safety programs and responsible for results. Ensures the safety of all employees, the general public, contractors and Company facilities.* Assist with restoration efforts during storm and other emergencies.**Required Qualifications*** Education & Experience Required: + Associates Degree with a minimum of 7 years relevant experience or High School/GED with the completion of the relevant progression program and 10 years relevant experience required. + Knowledge of the union contract is desired. + Experience with collections activities.* Skills/Abilities: + Knowledge and experience with CIS, SAP, WMS, CSS, and Smartmap systems. + Microsoft Office skills. + Good verbal and written communication skills. + Strong customer service ability. + Strong leadership skills.**Preferred Qualifications*** Bachelors Degree with a minimum of 4 years relevant experience preferred.* Prior supervisory and customer service experience is preferred.* Delivering for the Business: + Global view of the Business - Competent + Achieving Results and Continuous Improvements - Competent + Initiative - Competent + Innovation & Creativity - Competent* Global Relationships: + Flexibility & Globalization - Competent + Customer Focus - Competent + Communicating & Influencing - Competent + Team Work - Advanced* Managing People: + Team Management - Competent + Developing Others - Competent**Competencies*** Growth & Continuous Improvement* Initiative & Change* Focused on Results* Customer Centric (internal and/or external)* Communication* Collaboration* Leadership (people managers/leaders)#LI-AV1**Company:**CENTRAL MAINE POWER CO**Información Movilidad** Tenga en cuenta que cualquier solicitante que no sea ciudadano del país de la vacante estará sujeto al cumplimiento de los requisitos de inmigración aplicables para trabajar legalmente en ese país. Las prácticas y políticas de empleo de AVANGRID están orientadas a la contratación de una plantilla diversa y al mantenimiento de una cultura inclusiva. En AVANGRID ofrecemos oportunidades de empleo y promoción justas y equitativas a todos los empleados y candidatos independientemente de su raza, color, religión, nacionalidad, sexo, orientación sexual, edad, estado civil, discapacidad, condición de veterano protegido o cualquier otra condición protegida por la legislación federal, estatal o local. Obtenga más información sobre igualdad en el empleo en este enlace Si usted es una persona con una discapacidad o un veterano discapacitado que no puede utilizar nuestra herramienta en línea para buscar o aplicar a un empleo, puede solicitar una adaptación razonable poniéndose en contacto con nuestro departamento de Recursos Humanos en el 203-499-2777 o en [e-mail]-25-2026**About Avangrid:** Avangrid, Inc. is a leading energy company in the United States working to meet the growing demand for energy for homes and businesses across the nation through service, innovation, and continued investments by expanding grid infrastructure and energy generation projects. Avangrid has offices in Connecticut, New York, Massachusetts, Maine and Oregon, including operations in 23 states with approximately $47 billion in assets, and has two primary lines of business: networks and power. Through its networks business, Avangrid owns and operates eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Through its power generation business, Avangrid owns and operates more than 75 energy generation facilities across the United States producing 10.5 GW of power for over 3.1 million customers. Avangrid employs approximately 8,000 people and has been recognized by JUST Capital as one of the JUST 100 companies – a ranking of America’s best corporate citizens – in 2025 for the fifth consecutive year. The company was named among the World’s Most Ethical Companies in 2025 for the seventh consecutive year by the Ethisphere Institute. Avangrid is a member of the group of companies controlled by Iberdrola, S.A. For more information, visit www.avangrid.com.