Customer Care Representative

The Management Group; Vancouver (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical plan (2 options)

Vision plan

Dental plan

401(k)

Educational assistance

Paid vacation

Sick leave

Holidays

Job summary

The Management Group, Inc. is seeking a Customer Care Representative to manage a multi-line phone system and deliver outstanding service in a fast-paced environment.

You will greet callers, route inquiries, and support Relocation Leasing Consultants while maintaining a welcoming reception area. This role emphasizes professionalism, efficiency, and client satisfaction.

Qualifications

• Experience in customer care or receptionist roles is beneficial.
• Ability to handle a multi-line phone system with professionalism.

Responsibilities

• Assist Relocation Manager to streamline operations and enhance customer satisfaction.
• Greet callers warmly and guide them to their destination.
• Listen to callers, anticipate needs, and prioritize customer satisfaction.
• Manage messages and ensure prompt delivery to recipients.
• Provide basic rental information to prospective tenants.
• Operate office equipment and manage the company's general email.
• Maintain Relocation Policy and Procedure Manual.
• Provide administrative support to Relocation Leasing Consultants.
• Maintain a clean and welcoming reception area.
• Foster positive relationships with clients, customers, and colleagues.

Skills

Customer service

Multitasking

Communication

Tools

Phone system management

Job description

Career Opportunities with The Management Group, Inc

Careers At The Management Group, Inc

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Schedule: Tuesday through Friday 8:25 AM - 5:30 PM, Saturdays 8:55 AM - 4:00 PM

Are you ready to be the friendly voice and welcoming face of our dynamic team? Do you thrive in a fast-paced environment, excel at multitasking, and pride yourself on delivering exceptional service? Then we want to hear from you!

As a Customer Care Representative, you will be at the heart of our operations, managing a multi-line telephone system and handling a high volume of incoming calls with professionalism and efficiency. Your primary goal will be to ensure every caller receives outstanding service, directing them to the appropriate personnel, department, or division with courtesy and accuracy.

Essential Duties and Responsibilities:

• Assist and collaborate with our Relocation Manager to streamline operations and enhance customer satisfaction.
• Provide top-notch customer service by greeting callers warmly and guiding them to their desired destination.
• Listen attentively to callers, anticipate their needs, and prioritize customer satisfaction at every turn.
• Manage messages effectively, ensuring prompt delivery to the right recipients.
• Offer basic rental information to prospective tenants and route inquiries to the appropriate team members.
• Keep our office running smoothly by operating various office equipment and managing the company's general email account.
• Maintain and update essential documents and forms, including our Relocation Policy and Procedure Manual.
• Provide administrative support to our Relocation Leasing Consultants and other team members as needed.
• Uphold our professional standards by maintaining a clean and welcoming reception area.
• Foster positive relationships with clients, customers, and colleagues through respectful and helpful interactions.

What’s In It For You?

• Exceptional training and career development, ensuring you have the necessary skills to take you exactly where you want to go.
• Competitive salary plus a generous benefits package with two different medical plan options, as well as vision and dental group plans.
• Paid vacation, sick leave, and holidays.
• 401(k), educational assistance and so much more!