Customer Service Representative- West

Reliable Sprinkler Co.; Vancouver, Northern (WA, KY); Hybrid; USD 28,000 - 47,000; Full time

Job summary

Reliable Sprinkler Co. is seeking a Customer Service Representative (CSR) to join the West team in Vancouver, WA. You will be the primary contact for customers, addressing inquiries, resolving issues, and supporting our outside sales team to uphold excellent service standards.

The full-time role features a Monday–Friday schedule, 8:00am–5:00pm, at our Vancouver distribution center, with ERP/CRM workflows, RMA processing, and cross-functional collaboration to drive customer satisfaction.

Qualifications

• Bachelor's degree or equivalent work experience in a B2B Customer Service role.
• Excellent verbal and written communication with ability to handle conflict resolution.
• Proficiency with ERP systems; CRM experience is a plus.
• Ability to stay calm and composed under pressure in a fast-paced environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
• Assist customers with product and service-related questions, technical issues, and account management.
• Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMAs, credits, and debits in the company portal/CRM.
• Collaborate cross-functionally to address customer needs and elevate complex issues when necessary.
• Process RFQs from customers and outside sales with great accuracy, efficiency, and timeliness in the ERP.
• Identify opportunities for process improvements to enhance the overall customer experience.
• Stay up to date on product/service offerings policies and procedures.
• Accurately document customer interactions and transactions in the CRM system.
• Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions.
• Monitor KPIs in the PowerBi Dashboards to ensure best-in-class service.
• Other duties as assigned

Skills

Communication

Problem Solving

Conflict Resolution

Calm Under Pressure

Adaptability

ERP

CRM

Education

Bachelor's degree

Tools

ERP

CRM

Job description

Customer Service Representative- West

Department: Customer Service

Employment Type: Full Time

Location: Vancouver, WA - Distribution Center

Compensation: $20.00 - $34.00 / hour

Description

We're currently seeking a Customer Service Representative (CSR). In coordination with our outside sales team, the Customer Service Representative is the primary point of contact for our customers, addressing inquiries, resolving issues, and providing outstanding support. The CSR plays a crucial role in ensuring customer satisfaction and maintaining our reputation for excellence.

We are currently looking to fill this spot on our West Team. If you work in Vancouver, WA, this schedule would be Monday through Friday, 8:00am- 5:00pm.

How You Will Help:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
• Assist customers with product and service-related questions, technical issues, and account management.
• Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMA's, credits, and debits in the company portal/CRM.
• Collaborate cross-functionally to address customer needs and elevate complex issues when necessary.
• Process RFQ's from customers and outside sales with great accuracy, efficiency, and timeliness in the company's ERP platform
• Identify opportunities for process improvements to enhance the overall customer experience.
• Stay up to date on product/service offerings policies, and procedures.
• Accurately document customer interactions and transactions in ASC's CRM system.
• Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions.
• Monitor KPI's in the PowerBi Dashboards to ensure best-in-class service.
• Other duties as assigned

What You Will You Bring:

• Bachelor's degree or equivalent work experience in a B2B Customer Service role.
• Excellent communication skills (verbal and written) with ability to handle conflict resolution.
• Strong problem-solving abilities with a customer-focused mindset.
• Ability to remain calm and composed under pressure.
• Proficiency working in a ERP. CRM experience is a plus.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.