Customer Service Representative- West

Reliable Safety and Flow Corporation; Vancouver (WA); On-site; USD 28,000 - 47,000; Full time

Job summary

Reliable Safety and Flow Corporation in Vancouver, WA seeks a Customer Service Representative to be the primary contact for customers, resolving inquiries and issues with a focus on satisfaction. The CSR will work with the outside sales team to uphold our reputation for excellence and support the West Team's daily operations.

The position requires coordination with ERP/CRM systems, handling RMA/credit/debit transactions, and contributing to process improvements while maintaining strong

Qualifications

• Bachelor's degree or equivalent work experience in B2B customer service.
• Excellent communication skills, verbal and written, with conflict resolution.
• Strong problem-solving and customer-focused mindset.
• Ability to stay calm under pressure.
• ERP experience; CRM experience is a plus.
• Flexible in a fast-paced environment with shifting priorities.

Responsibilities

• Respond promptly to inquiries via phone, email, and live chat for first-contact resolution.
• Assist with product questions, service issues, and account management.
• Resolve complaints with patience and efficiency; process RMAs, credits, debits.
• Collaborate cross-functionally to address customer needs and escalate when needed.
• Process RFQs with accuracy in the ERP platform.
• Identify opportunities to improve processes and customer experience.
• Stay up to date on product offerings, policies, and procedures.
• Document interactions and transactions in the CRM system.
• Build credibility and trust with customers; influence buying decisions.
• Monitor KPIs in PowerBi dashboards to ensure service excellence.
• Other duties as assigned.

Skills

Excellent communication skills

Conflict resolution

Problem-solving

ERP experience

CRM experience

Calm under pressure

Education

Bachelor's degree or equivalent

Tools

ERP

CRM

Job description

Customer Service Representative- West

Department: Customer Service

Employment Type: Full Time

Location: Vancouver, WA - Distribution Center

Compensation: $20.00 - $34.00 / hour

Description

We're currently seeking a Customer Service Representative (CSR). In coordination with our outside sales team, the Customer Service Representative is the primary point of contact for our customers, addressing inquiries, resolving issues, and providing outstanding support. The CSR plays a crucial role in ensuring customer satisfaction and maintaining our reputation for excellence.

We are currently looking to fill this spot on our West Team. If you work in Vancouver, WA, this schedule would be Monday through Friday, 8:00am- 5:00pm.

How You Will Help:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
• Assist customers with product and service-related questions, technical issues, and account management.
• Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMA's, credits, and debits in the company portal/CRM.
• Collaborate cross-functionally to address customer needs and elevate complex issues when necessary.
• Process RFQ's from customers and outside sales with great accuracy, efficiency, and timeliness in the company's ERP platform
• Identify opportunities for process improvements to enhance the overall customer experience.
• Stay up to date on product/service offerings policies, and procedures.
• Accurately document customer interactions and transactions in ASC's CRM system.
• Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions.
• Monitor KPI's in the PowerBi Dashboards to ensure best-in-class service.
• Other duties as assigned

What You Will You Bring:

• Bachelor's degree or equivalent work experience in a B2B Customer Service role.
• Excellent communication skills (verbal and written) with ability to handle conflict resolution.
• Strong problem-solving abilities with a customer-focused mindset.
• Ability to remain calm and composed under pressure.
• Proficiency working in a ERP. CRM experience is a plus.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.