Customer Care Specialist — Multiline & Relocation Support

TMG Property Management Services NW; Vancouver (WA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Benefits package

Vision & dental plans

Paid time off

401(k)

Job summary

TMG Property Management Services NW in Vancouver, WA is hiring a Customer Care Representative to be the friendly voice and welcoming face of our dynamic team. You will manage a multi-line telephone system, handle a high volume of calls, and ensure callers receive outstanding service.

The role emphasizes greeting customers, directing inquiries to the right people, and maintaining a clean, professional reception area while supporting Relocation Leasing Consultants and office operations.

Responsibilities

• Assist and collaborate with our Relocation Manager to streamline operations and enhance customer satisfaction.
• Provide top-notch customer service by greeting callers warmly and guiding them to their desired destination.
• Listen attentively to callers, anticipate their needs, and prioritize customer satisfaction at every turn.
• Manage messages effectively, ensuring prompt delivery to the right recipients.
• Offer basic rental information to prospective tenants and route inquiries to the appropriate team members.
• Keep our office running smoothly by operating various office equipment and managing the company's general email account.
• Maintain and update essential documents and forms, including our Relocation Policy and Procedure Manual.
• Provide administrative support to our Relocation Leasing Consultants and other team members as needed.
• Uphold our professional standards by maintaining a clean and welcoming reception area.
• Foster positive relationships with clients, customers, and colleagues through respectful and helpful interactions.

Job description

TMG Property Management Services NW in Vancouver, WA is hiring a Customer Care Representative to be the friendly voice and welcoming face of our dynamic team. You will manage a multi-line telephone system, handle a high volume of calls, and ensure callers receive outstanding service.

The role emphasizes greeting customers, directing inquiries to the right people, and maintaining a clean, professional reception area while supporting Relocation Leasing Consultants and office operations.