Customer Service Representative - Onsite

Teleperformance

Florida

On-site

USD 30,000 - 40,000

Full time

14 days+

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Benefits offered by this job

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

Job summary

Teleperformance is seeking a Customer Service Representative based in North Lauderdale, Florida. In this role, you will be the ambassador to our brand, providing outstanding service through inbound calls and emails. Candidates should possess a high school diploma, proven call center experience, and strong communication skills. We’re looking for individuals who can work independently in a fast-paced environment and are passionate about helping customers. You will enjoy benefits like paid training and competitive wages.

Qualifications

Proven call center experience.
Typing speed of at least 30 WPM.
Ability to set up home Wi-Fi networks.
Excellent oral and written communication skills.
Ability to work independently and under pressure.

Responsibilities

Deliver exceptional customer service via inbound calls and emails.
Resolve customer inquiries with a focus on first-call resolution.
Build positive customer relationships.

Skills

Customer service

Communication skills

Problem-solving

Critical thinking

Emotional intelligence

Education

High School Diploma or equivalent

Tools

PC operation and navigation

Job description

Benefits

Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs

Location

This position will be based on-site at our North Lauderdale, Florida location.

Responsibilities

As a Customer Service Representative, you will be the front-line ambassador to our brand, dedicated to delivering a consistently high level of customer satisfaction. In this role you will be responsible for handling inbound calls, emails and cases resolving customer inquiries, and providing exceptional service that not only meets but exceeds customer expectations. The ideal candidate will be a compassionate, empathetic, and solutions-oriented individual with a genuine passion for helping people. This role requires a strong focus on first-call resolution, building positive customer relationships, and contributing to our company's reputation for outstanding service.

Qualifications

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

High School Diploma or equivalent
18 years of age or older
Proven call center experience
Typing 30 WPM
Proficient in PC operation and navigation
Entry-level network troubleshooting
- Ability to set up home Wi-Fi network
- Ability to set up and configure a router or switch
- Core proficiency with a laptop or desktop computer
Able to work independently
Have excellent communications skills, both oral and written
Ability to work in a constantly changing and fast paced environment
Ability to stay composed and objective
Strong listening skills

Key Competencies

Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
Communication: Outstanding communication, listening, and analytical skills.
Organizational Skills: Strong organizational and problem-solving skills.
Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.