Customer Care Representative

Vaco; Birmingham (AL); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Direct-hire opportunity

Competitive hourly pay of $27-$29/hour

Growth and advancement opportunities

Collaborative and supportive team

Job summary

Vaco is seeking a Customer Care Representative in Birmingham, AL to provide exceptional support via phone, email, and chat. You will resolve inquiries, process orders, and maintain customer records to ensure a positive experience.

The ideal candidate communicates well, solves problems quickly, and thrives in a fast-paced setting. Direct-hire, onsite schedule with early morning shifts and potential weekend coverage.

Qualifications

• Minimum of 2 years of customer service experience in an office, call center, or customer support environment.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to multitask and manage competing priorities.
• Detail-oriented with strong organizational skills.
• Proficient in Microsoft Office Suite and CRM/customer service platforms.
• Comfortable working in a high-volume customer interaction environment.
• Available to work either a 6:00 AM - 3:00 PM or 7:00 AM - 4:00 PM schedule.
• Flexibility to work occasional weekends or holidays as needed.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner
• Resolve customer concerns and complaints while ensuring a positive customer experience
• Provide accurate information regarding products, services, and account details
• Process customer orders and follow up as needed to ensure successful completion
• Maintain and update customer records within company systems
• Process account adjustments and service requests
• Conduct customer satisfaction follow-ups and identify opportunities for service improvement
• Escalate complex or urgent issues to the appropriate department
• Stay informed on company products, services, policies, and procedures
• Collaborate with team members to achieve departmental goals
• Perform additional duties as assigned

Skills

Customer service

Verbal communication

Written communication

Problem solving

Multitasking

Detail oriented

Teamwork

CRM platforms

Education

Associate's or Bachelor's degree

Tools

Microsoft Office

CRM software

Job description

Customer Care Representative

Employment Type: Direct Hire | Onsite

Schedule: 6:00 AM - 3:00 PM or 7:00 AM - 4:00 PM

Pay: $27 - $29/hour

Position Overview

We are seeking a customer-focused Customer Care Representative to provide exceptional support to customers through phone, email, and chat communication. This role is responsible for resolving inquiries, processing orders, maintaining customer records, and ensuring a positive customer experience. The ideal candidate is a strong communicator, enjoys problem-solving, and thrives in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner
• Resolve customer concerns and complaints while ensuring a positive customer experience
• Provide accurate information regarding products, services, and account details
• Process customer orders and follow up as needed to ensure successful completion
• Maintain and update customer records within company systems
• Process account adjustments and service requests
• Conduct customer satisfaction follow-ups and identify opportunities for service improvement
• Escalate complex or urgent issues to the appropriate department
• Stay informed on company products, services, policies, and procedures
• Collaborate with team members to achieve departmental goals
• Perform additional duties as assigned

Qualifications

• Minimum of 2 years of customer service experience in an office, call center, or customer support environment
• Excellent verbal and written communication skills
• Strong problem-solving and critical-thinking abilities
• Ability to multitask and manage competing priorities
• Detail-oriented with strong organizational skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite and CRM/customer service platforms
• Comfortable working in a high-volume customer interaction environment
• Available to work either a 6:00 AM - 3:00 PM or 7:00 AM - 4:00 PM schedule
• Flexibility to work occasional weekends or holidays as needed

Preferred Qualifications

• Associate's or Bachelor's degree in Business, Communications, or a related field
• Experience with order processing, account management, or customer support software

Benefits

• Direct-hire opportunity
• Competitive hourly pay of $27-$29/hour
• Growth and advancement opportunities
• Collaborative and supportive team environment