Customer Care Pro — Scheduling, Projects & Growth

Renewal by Andersen of Oregon and Greater San Diego; Orange (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

HSA and FSA options

Employer HSA contribution

Life insurance

Long-term disability

Supplemental health plans

401(k) with 4% company match

PTO and paid holidays

Training and career growth

Territory expansion in Greater LA

Job summary

Renewal by Andersen of Oregon and Greater San Diego in Orange, CA is seeking a Customer Care Coordinator. This full-time, in-office role will keep projects moving, answer homeowner questions, and coordinate installation appointments and service visits.

You will manage calendars, send follow-ups, handle warranty claims, and maintain records in Salesforce. The company offers comprehensive benefits, 401(k) with company match, PTO, holidays, and growth as the LA territory expands.

Qualifications

• Experience: At least 1 year in customer service, scheduling, or project coordination; 3+ years preferred.
• Clear, friendly, professional communication in English. Bilingual Spanish skills are a strong plus.
• Customer mindset with strong organizational skills and problem-solving ability.
• Proficiency with Microsoft Office and CRM/phone systems; Salesforce or Five9 a plus.

Responsibilities

• Serve as the main point of contact on our Customer Care and Service lines with a friendly, professional touch.
• Schedule installation appointments, service visits, and crew go-backs with accurate calendars.
• Send welcome emails, reminders, and 30/60/90-day follow-ups to homeowners.
• Run virtual assessments and submit warranty claims when issues arise.
• Coordinate permits, subcontractors, parts orders, and backorders to keep projects on track.
• Turn tricky customer situations into positive outcomes and escalate when needed.
• Maintain accurate customer and project records in Salesforce.
• Train and mentor teammates and assist with other projects as assigned.

Skills

Customer service

Scheduling

Project coordination

English communication

Spanish bilingual

Tools

CRM systems

Salesforce

Five9

Job description

Renewal by Andersen of Oregon and Greater San Diego in Orange, CA is seeking a Customer Care Coordinator. This full-time, in-office role will keep projects moving, answer homeowner questions, and coordinate installation appointments and service visits.

You will manage calendars, send follow-ups, handle warranty claims, and maintain records in Salesforce. The company offers comprehensive benefits, 401(k) with company match, PTO, holidays, and growth as the LA territory expands.