Customer Care Coordinator - Night Scheduler - Part Time

Renewal by Andersen of Greater Sacramento; Rancho Cordova (CA); In loco; USD 20.000 - 29.000; Part-time

Vantaggi offerti da questo lavoro

Employee Assistance Program

401K

PTO / Sick Time

Employee discounts

Descrizione del lavoro

Renewal by Andersen of Greater Sacramento is seeking a Customer Care Coordinator to guide customers through post-sale steps and manage after-hours scheduling. You will coordinate between Design Consultants, homeowners, and internal teams to ensure accurate, timely appointments for Measure Technicians.

You will communicate clearly, stay organized, and thrive in a fast-paced environment, supporting evenings and weekend shifts and ensuring a smooth transition from sales to installation.

Competenze

• 6 months to 1 year of experience in customer service, data entry, administrative support, or a related role preferred.
• Strong communication skills — written, verbal, and organizational.
• Confidence using computers and Microsoft Office tools like Word and Excel.
• The ability to stay organized while managing multiple priorities.
• A calm, friendly, solution-focused approach with customers.
• A team-first attitude and willingness to jump in where needed.
• Ability to manage multiple scheduling requests in a fast-paced environment.
• Proficiency with computer systems and ability to learn scheduling/CRM platforms (rForce/Salesforce).
• A high school diploma or equivalent experience

Mansioni

• Schedule in-home Measure Technician appointments after a sale.
• Coordinate between Design Consultants, homeowners, and internal teams during evening and weekend hours.
• Receive and process scheduling requests from field staff.
• Confirm appointment times and details with homeowners.
• Enter and update scheduling information in systems like rForce and Salesforce.
• Resolve scheduling conflicts and adjust calendars as needed.
• Maintain accurate calendars, schedules, and customer records.
• Ensure clear communication between sales and operations teams.
• Support timely scheduling during evening and weekend shifts.
• Help ensure a smooth transition from sales to installation planning

Conoscenze

Customer service

Data entry

Administrative support

Communication

Microsoft Office

Organization

Formazione

High school diploma or equivalent

Strumenti

rForce

Salesforce

Descrizione del lavoro

About Renewal by Andersen

Renewal by Andersen is the full-service window replacement division of Andersen Corporation, a 115-year-old company and the most trusted family of window brands in America. We are the most awarded brand in the J.D. Power Windows and Patio Doors Satisfaction Study for the past five years. Our commitment to excellence has also earned us recognition as one of the Best Employers for Women in 2023 by Forbes and one of America’s Greatest Workplaces in 2023 by Newsweek.

Be the Guide. Own the Experience. Grow with Us.

We’re looking for a motivated, upbeat, detail-driven Customer Care Coordinator to help guide our customers through one of the most exciting upgrades they’ll make to their home.

Schedule

Wednesday - Friday 4pm-8pm Saturday - Sunday 10am-3pm

Why Join Us?

This is a great opportunity to join a growing team in a key after-hours support role that keeps our customer experience moving. As a Customer Care Coordinator, you’ll ensure homeowners are scheduled quickly and accurately after a sale, helping create a smooth transition to the next phase of their project. This role is ideal for someone who is organized, detail-oriented, and thrives in a fast-paced environment where communication and accuracy matter. If you’re dependable and enjoy keeping things running smoothly behind the scenes, this could be a great fit.

What You’ll Do

As a Customer Care Coordinator, you’ll be responsible for scheduling in-home Measure Technician appointments after a sale has been completed. You will serve as the main point of coordination between Design Consultants, homeowners, and internal teams during evening and weekend hours. You’ll help keep scheduling accurate and efficient by:

• Scheduling in-home Measure Technician appointments with homeowners
• Receiving and processing scheduling requests from Design Consultants in the field
• Communicating with homeowners to confirm appointment times and details
• Entering and updating scheduling information in systems such as rForce and Salesforce
• Resolving scheduling conflicts and making adjustments as needed
• Maintaining accurate calendars, schedules, and customer records
• Ensuring clear communication between sales and operations teams
• Supporting timely scheduling during evening and weekend shifts
• Helping ensure a smooth transition from sales to installation planning

Our Ideal Team Member

You take pride in doing things correctly and keeping everything organized. You show up ready to work, stay focused, and handle responsibilities with consistency and care. You’re someone who communicates clearly, stays calm when things get busy, and understands the importance of following through on details that affect real customers. We value team members who are reliable, steady, and committed to doing quality work every day.

Minimum qualifications:

• 6 months to 1 year of experience in customer service, data entry, administrative support, or a related role preferred.
• Strong communication skills — written, verbal, and organizational
• Confidence using computers and Microsoft Office tools like Word and Excel
• The ability to stay organized while managing multiple priorities
• A calm, friendly, solution-focused approach with customers
• A team-first attitude and willingness to jump in where needed
• Ability to manage multiple scheduling requests in a fast-paced environment
• Proficiency with computer systems and ability to learn scheduling/CRM platforms (such as rForce and Salesforce)
• A high school diploma or equivalent experience

What We Offer

• $18/hour
• Employee Assistance Program (EAP)
• 401K
• PTO / Sick Time
• Employee discounts on travel, apparel, electronics, restaurants and more!

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