After-Hours Scheduling Coordinator

Renewal; Rancho Cordova (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Employee Assistance Program

401K

PTO / Sick Time

Employee discounts

Job summary

Renewal by Andersen in Rancho Cordova, CA is seeking a Customer Care Coordinator to guide customers through the post-sale scheduling process for after-hours support. You’ll coordinate between Design Consultants, homeowners, and internal teams to schedule in-home Measure Technician visits during evenings and weekends.

The role emphasizes organization, clear communication, and attention to detail to ensure a smooth transition from sales to installation.

Qualifications

• 6 months to 1 year of experience in customer service, data entry, administrative support, or a related role preferred.
• Strong communication skills — written, verbal, and organizational
• Confidence using computers and Microsoft Office tools like Word and Excel
• The ability to stay organized while managing multiple priorities
• A calm, friendly, solution-focused approach with customers
• A team-first attitude and willingness to jump in where needed
• Ability to manage multiple scheduling requests in a fast-paced environment
• Proficiency with computer systems and ability to learn scheduling/CRM platforms (such as rForce and Salesforce)
• A high school diploma or equivalent experience

Responsibilities

• Scheduling in-home Measure Technician appointments with homeowners
• Receiving and processing scheduling requests from Design Consultants in the field
• Communicating with homeowners to confirm appointment times and details
• Entering and updating scheduling information in systems such as rForce and Salesforce
• Resolving scheduling conflicts and making adjustments as needed
• Maintaining accurate calendars, schedules, and customer records
• Ensuring clear communication between sales and operations teams
• Supporting timely scheduling during evening and weekend shifts
• Helping ensure a smooth transition from sales to installation planning

Skills

Customer service

Data entry

Administrative support

Scheduling

Microsoft Office

Education

High school diploma or equivalent

Tools

rForce

Salesforce

Job description

Renewal by Andersen in Rancho Cordova, CA is seeking a Customer Care Coordinator to guide customers through the post-sale scheduling process for after-hours support. You’ll coordinate between Design Consultants, homeowners, and internal teams to schedule in-home Measure Technician visits during evenings and weekends.

The role emphasizes organization, clear communication, and attention to detail to ensure a smooth transition from sales to installation.