Customer Care & Scheduling Coordinator (In-Office)

Renewal by Andersen - Tiffee Companies; Orange (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

HSA and FSA options

Employer HSA contribution

Life insurance

Long-term disability

Supplemental health plans

401(k) with company match

Paid time off

Paid holidays

Training & career growth

Territory expansion growth opportunity

Job summary

Renewal by Andersen - Tiffee Companies in Orange, CA is seeking a Customer Care Coordinator to be the voice homeowners hear when they want to know what’s happening with their new windows and doors. You’ll keep projects moving, keep customers smiling, and ensure nothing falls through the cracks.

This in-office, full-time role offers a strong base pay, a consistent schedule, and a comprehensive benefits package, including medical, dental, and vision coverage, with HSA and FSA options, 401(k) with

Qualifications

• At least 1 year in customer service, scheduling, or project coordination; 3+ years preferred.
• Clear, friendly, professional communication in English by phone, email, and text. Bilingual Spanish skills are a strong plus!
• A genuine love of helping people and solving problems.
• Strong attention to detail and the ability to juggle multiple priorities in a fast-paced environment.
• Comfort with Microsoft Office and the ability to quickly learn CRM and phone systems. Experience with Salesforce or Five9 is a plus.
• Background in construction, home improvement, or customer success is a bonus.

Responsibilities

• Customer Communication: Serve as the main point of contact on our Customer Care and Service lines, handling calls, emails, inboxes, and texts with a friendly, professional touch.
• Scheduling: Schedule installation appointments, service visits, and crew go-backs, keeping calendars accurate and customers in the loop.
• Customer Follow-Up: Send welcome emails, appointment reminders, and 30/60/90-day check-ins so every homeowner feels supported after the sale.
• Service & Warranty: Run virtual assessments and submit warranty claims when service issues come up.
• Project Coordination: Coordinate permits, subcontractors, parts orders, and backorders to keep projects on track.
• Problem Solving: Turn tricky customer situations into happy outcomes, escalating when needed.
• Record Management: Maintain accurate customer and project records in Salesforce.
• Additional Duties: Train and mentor teammates as you grow, and assist with other projects as assigned.

Skills

Customer service

Scheduling

Project coordination

Communication

Spanish bilingual

Organizational skills

CRM systems

Salesforce

Five9

Construction background

Tools

Microsoft Office

Salesforce

Five9

Job description

Renewal by Andersen - Tiffee Companies in Orange, CA is seeking a Customer Care Coordinator to be the voice homeowners hear when they want to know what’s happening with their new windows and doors. You’ll keep projects moving, keep customers smiling, and ensure nothing falls through the cracks.

This in-office, full-time role offers a strong base pay, a consistent schedule, and a comprehensive benefits package, including medical, dental, and vision coverage, with HSA and FSA options, 401(k) with