Customer Care Pro: Flexible Hours & Growth

GEICO; Fredericksburg (VA); Hybrid; USD 40,000 - 54,000; Full time

Benefits offered by this job

Health benefits

PTO

401(k) match

Tuition assistance

Licensing support

Job summary

GEICO's Customer Service Representative role in Fredericksburg, VA offers a stable, customer-focused career with opportunities for growth. You’ll handle calls, billing questions, and policy updates while delivering world-class service.

Starting pay is $23.33/hour (~$47,010/year) with evening and weekend differentials, comprehensive benefits, tuition assistance, and licensing support to advance in the insurance field.

Qualifications

• Minimum 1 year of customer-facing experience; 3+ years preferred.
• Experience in high-volume call centers with KPIs (Key Performance Indicators).
• Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).
• High School Diploma or GED required; College degree preferred.

Responsibilities

• Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
• Resolve customer concerns, ensuring a positive experience.
• Stay informed about GEICO’s products and identify cross-selling opportunities.
• Enhance customer satisfaction through meaningful interactions.

Skills

Customer service

Interpersonal skills

Problem solving

Empathy

Multitasking

Education

High School Diploma or GED

Job description

GEICO's Customer Service Representative role in Fredericksburg, VA offers a stable, customer-focused career with opportunities for growth. You’ll handle calls, billing questions, and policy updates while delivering world-class service.

Starting pay is $23.33/hour (~$47,010/year) with evening and weekend differentials, comprehensive benefits, tuition assistance, and licensing support to advance in the insurance field.