Hybrid Claims Service Specialist — Growth & Training

GEICO; Fredericksburg (VA); Hybrid; USD 52,000 - 62,000; Full time

Job summary

GEICO is seeking a Claims Service Specialist in Fredericksburg, VA. This hybrid role starts with in-office training for 6–9 months, then 4 days in the office with 1 day remote each week.

You will gather facts, investigate details, and obtain statements to support timely claim resolutions. The role requires strong customer service, excellent communication, and the ability to thrive in a fast-paced environment.

Qualifications

• Experience delivering outstanding customer service and building trust.
• Strong computer multitasking and written/verbal communication skills.
• Ability to thrive in a fast-paced, high-volume call center environment.
• Minimum of high school diploma or equivalent.
• Willingness to explore new skills and career paths.

Responsibilities

• Collect facts about the accident and investigate claim details.
• Obtain statements from involved parties and document findings.
• Assist policyholders promptly to resolve issues during the claims process.
• Support training and learn industry best practices during onboarding.

Skills

Customer service

Multitasking

Communication skills

Call center

High school diploma

Education

Associate’s degree or higher

Tools

Adjusters license

Job description

GEICO is seeking a Claims Service Specialist in Fredericksburg, VA. This hybrid role starts with in-office training for 6–9 months, then 4 days in the office with 1 day remote each week.

You will gather facts, investigate details, and obtain statements to support timely claim resolutions. The role requires strong customer service, excellent communication, and the ability to thrive in a fast-paced environment.