Empathetic Claims Resolution Specialist

Geico; Fredericksburg (VA); Hybrid; USD 52,000 - 62,000; Full time

Benefits offered by this job

Hybrid work model

Paid training

Job summary

GEICO seeks a Claims Service Specialist in Fredericksburg, VA for a hybrid role with comprehensive training in-office for 6–9 months. After training, you’ll work 4 days in the office and 1 day from home to support policyholders and resolve claims efficiently.

You will collect facts, investigate details, and obtain statements from involved parties while delivering exceptional customer service in a fast-paced environment.

Qualifications

• Experience providing outstanding customer service in a high-volume environment.
• Strong verbal and written communication abilities.
• Willingness to work in a fast-paced call center.
• Minimum of high school diploma or equivalent.

Responsibilities

• Collect facts about accidents and investigate claim details.
• Collect statements from involved parties and support policyholders.
• Maintain customer-focused service while meeting quality standards.

Skills

Customer service

Communication

Multitasking

Call center

Written communication

Education

Associate degree or higher (preferred)

Active Adjusters license (preferred)

Tools

CRM software

Job description

GEICO seeks a Claims Service Specialist in Fredericksburg, VA for a hybrid role with comprehensive training in-office for 6–9 months. After training, you’ll work 4 days in the office and 1 day from home to support policyholders and resolve claims efficiently.

You will collect facts, investigate details, and obtain statements from involved parties while delivering exceptional customer service in a fast-paced environment.