Customer Care Pro - Fast-Paced Support & Growth

OpenKrill; United States; Remote; USD 25,000 - 39,000; Full time

Job summary

doola is seeking a proactive and reliable Customer Care Agent to join our growing team. You’ll be the front line of communication with our customers, delivering fast, empathetic support via email and phone.

The ideal candidate has 2+ years in customer service, strong written and verbal communication, and thrives in a fast-paced environment. You will manage and resolve inquiries promptly, maintain accurate records, and escalate complex issues when needed while keeping customers informed.

Qualifications

• 2+ years in a customer service role.
• Strong written and verbal communication.
• Organized and able to meet deadlines in a dynamic, often ambiguous environment.
• Capable of handling multiple conversations or tasks simultaneously.
• Excellent problem-solving and attention to detail.
• Self-starter with a strong sense of ownership and follow-through.

Responsibilities

• Provide real-time support to customers via email and phone
• Manage and resolve customer inquiries in a timely, friendly, and professional manner
• Maintain accurate records of customer interactions and follow-ups
• Escalate complex issues appropriately while keeping the customer informed
• Meet response time, resolution, and customer satisfaction KPIs
• Take initiative to improve internal processes and customer experiences
• Stay up-to-date on product updates, policies, and procedures

Skills

2+ years in customer service

Strong written and verbalcommunication

Organized and deadline-driven

Multitasking

Problem-solving

Ownership and follow-through

Tools

HubSpot

Intercom

Job description

doola is seeking a proactive and reliable Customer Care Agent to join our growing team. You’ll be the front line of communication with our customers, delivering fast, empathetic support via email and phone.

The ideal candidate has 2+ years in customer service, strong written and verbal communication, and thrives in a fast-paced environment. You will manage and resolve inquiries promptly, maintain accurate records, and escalate complex issues when needed while keeping customers informed.