Customer Care Pro: Fast, Empathetic Support

DiamondBack Covers; Philipsburg (Centre County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

401k with company match

Tuition reimbursement

ESOP

Employee Pricing

Friends and Family Discounts

Volunteer days

Job summary

DiamondBack Covers is seeking a Customer Care Specialist to assist end users via phone, email, and live chat, ensuring a tailored support experience. You’ll understand customer needs, provide solutions, and drive satisfaction across products and accessories.

The role reports to the Customer Experience Manager and requires 2+ years in customer service, strong communication, empathy, and the ability to work in a high-volume setting while maintaining accuracy.

Qualifications

• High School Diploma; Associate’s Degree preferred.
• 2+ years of Customer Service experience.
• Experience in a fast-paced, high-volume environment.
• Strong organization, interpersonal and communication skills.
• Attention to detail with high accuracy.
• Proficient with basic computer skills and learning new programs.
• Empathetic listening and effective customer needs assessment.
• Ability to write clearly in various settings and styles.

Responsibilities

• Respond to inquiries about orders/products promptly and politely to ensure satisfaction.
• Provide follow-up when issues cannot be solved during initial contact.
• Troubleshoot product performance with customers.
• Keep records of customer interactions and transactions.
• Process orders and maintain customer accounts.
• Improve content and resources for customer needs across channels.

Skills

Customer Service

Fast-paced

Organizational skills

Communication skills

Attention to detail

Basic computer skills

Empathetic listening

Needs analysis

Clear writing

Education

High School Diploma

Associate’s Degree

Job description

DiamondBack Covers is seeking a Customer Care Specialist to assist end users via phone, email, and live chat, ensuring a tailored support experience. You’ll understand customer needs, provide solutions, and drive satisfaction across products and accessories.

The role reports to the Customer Experience Manager and requires 2+ years in customer service, strong communication, empathy, and the ability to work in a high-volume setting while maintaining accuracy.