Customer Care Agent - Training & Growth Path

Dutuc; Houston (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Initial training and ongoing coaching

Career development and growth

Supportive team environment

Competitive compensation based on role

Job summary

Dutuc is seeking a motivated Call Center Agent to assist customers by phone and provide helpful information about our products and services. You will helping customers and creating positive experiences.

Responsibilities include handling calls, listening to customer needs, recommending solutions, and maintaining accurate notes. A friendly, professional demeanor and willingness to learn are essential, with prior call center experience being a plus but not required.

Qualifications

• Clear verbal communication and active listening.
• Friendly, patient, and confident telephone manner.
• Strong problem-solving and interpersonal abilities.
• Ability to remain professional in a fast-paced environment.
• Dependable attitude and willingness to learn.
• Previous call center experience is a plus but not required.

Responsibilities

• Handle incoming and outgoing customer calls.
• Answer questions and provide clear information about products and services.
• Listen to customer needs and recommend appropriate solutions.
• Address general inquiries in a friendly and professional manner.
• Maintain accurate notes of customer interactions when required.
• Work toward individual and team service goals.

Skills

Verbal communication

Active listening

Friendly telephone manner

Problem-solving

Interpersonal skills

Professional under pressure

Reliability

Call center experience

Job description

Dutuc is seeking a motivated Call Center Agent to assist customers by phone and provide helpful information about our products and services. You will helping customers and creating positive experiences.

Responsibilities include handling calls, listening to customer needs, recommending solutions, and maintaining accurate notes. A friendly, professional demeanor and willingness to learn are essential, with prior call center experience being a plus but not required.