Customer Care Agent (Fully Remote)

doola; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Doola is seeking a customer service specialist to provide frontline support via email and phone in a fast-paced startup environment, delivering empathetic help with ownership. You will manage inquiries, meet KPIs, keep records accurate, escalate complex issues, and continuously improve processes while staying up-to-date with policies.

Strong communication, organization, and problem-solving skills are essential, and experience with HubSpot or Intercom is a plus in this collaborative, supportive

Qualifications

• 2+ years of customer service experience.
• Excellent communication, organization, and problem-solving skills.
• Experience with HubSpot, Intercom, or similar help desk software is a plus.

Responsibilities

• Handle and resolve inquiries while meeting KPIs.
• Maintain accurate records and escalate complex issues.
• Continuously improve processes and stay updated on policies.

Skills

Customer service experience

Communication

Organization

Problem solving

Tools

HubSpot

Intercom

Job description

• Frontline support via email and phone with empathetic help.
• Thrive in a fast-paced, ambiguous environment with strong ownership.

Key Responsibilities:

• Manage and resolve inquiries while meeting KPIs.
• Keep accurate records and escalate complex issues.
• Improve processes and stay updated on policies.

Skills & Qualifications:

• 2+ years customer service experience, ideally chat or phone.
• Strong communication, organization, and problem-solving.
• Experience with HubSpot, Intercom, or help desk software is a plus.

Doola

Doola simplifies business formation, payment setup, compliance, and taxes for entrepreneurs. It operates in a fast-paced startup environment with a collaborative and supportive team culture.