Empathetic Customer Support Specialist - Fast-Paced Startup

doola; United States; Remote; USD 42.000 - 65.000; Vollzeit

Zusammenfassung

Doola is seeking a customer service specialist to provide frontline support via email and phone in a fast-paced startup environment, delivering empathetic help with ownership. You will manage inquiries, meet KPIs, keep records accurate, escalate complex issues, and continuously improve processes while staying up-to-date with policies.

Strong communication, organization, and problem-solving skills are essential, and experience with HubSpot or Intercom is a plus in this collaborative, supportive

Qualifikationen

• 2+ years of customer service experience.
• Excellent communication, organization, and problem-solving skills.
• Experience with HubSpot, Intercom, or similar help desk software is a plus.

Aufgaben

• Handle and resolve inquiries while meeting KPIs.
• Maintain accurate records and escalate complex issues.
• Continuously improve processes and stay updated on policies.

Kenntnisse

Customer service experience

Communication

Organization

Problem solving

Tools

HubSpot

Intercom

Jobbeschreibung

Doola is seeking a customer service specialist to provide frontline support via email and phone in a fast-paced startup environment, delivering empathetic help with ownership. You will manage inquiries, meet KPIs, keep records accurate, escalate complex issues, and continuously improve processes while staying up-to-date with policies.

Strong communication, organization, and problem-solving skills are essential, and experience with HubSpot or Intercom is a plus in this collaborative, supportive