Customer Care Specialist

OneMain Financial; West Valley City (UT); Sur place; USD 21 000 - 26 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental and vision coverage

401(k) with up to 4% match

Employee stock purchase plan

Tuition reimbursement

Paid time off and holidays

Résumé du poste

OneMain Financial is seeking a Customer Care Specialist to be the frontline voice for borrowers in West Valley City, Utah. You will handle inbound calls, provide information on accounts, and guide customers through resolution steps with a service-first mindset.

Key responsibilities include solving problems by clarifying concerns, processing extensions and due-date changes, and addressing insurance and credit reporting issues.

Qualifications

• High school diploma or GED required.
• Experience handling customer calls and inquiries is preferred.
• Ability to explain complex information clearly to customers.

Responsabilités

• Answer inbound calls and provide account information.
• Resolve problems by clarifying concerns and guiding to a solution.
• Process extensions and due date changes; address insurance and credit reporting issues.

Connaissances

Customer service

Phone communication

Problem solving

Account inquiries

Formation

High School Diploma or GED

Description du poste

As a Customer Care Specialist, you will be an important part of a team who are really the face of OneMain Financial! You will often be the first person the public has contact when calling us. You will be responsible for all customer service calls assisting with account information, insurance claims, payment deferments, and credit reporting issues.Location: Onsite in West Valley City, UTPay: hourly + bonusSchedule: Monday through Friday 9:00am-6:00pm with a rotating Saturday once ever 6-8 weeks.Job Duties:Answer incoming calls and answer questions or provide information on accounts.Resolve service problems by clarifying the customer’s concern; determining the cause of the problem; explaining the best solution to solve the problem; expediting the correction or adjustment; and following up to ensure resolution.Resolve insurance issues and credit reporting problems with customers.Process extensions and due day change requests.Other duties as assigned by the Customer Relations Team LeadRequired experience/education:High School Diploma or GED requiredWho we AreOneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurancesUp to 4% matching 401(k)Employee Stock Purchase Plan (10% share discount)Tuition reimbursementPaid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)Paid sick leave as determined by state or local ordinance, prorated based on start datePaid holidays (7 days per year, based on start date)OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.