Collections & Customer Care Specialist

United States Digital Space LLC; Richmond (KY); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Employee stock purchase plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time off

Job summary

OneMain in London, KY is seeking a Collections Specialist to assist customers with loan repayment and financial wellbeing. The role involves handling inbound and outbound calls and engaging with customers through web chat, text, and phone communications.

You will negotiate to resolve account matters in compliance with FDCPA and state regulations, maintain accurate documentation, and collaborate with internal teams to achieve personal and team targets in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Ability to use multiple tools/systems simultaneously.
• Proven ability to achieve and exceed goals.

Responsibilities

• Assist customers with all financial servicing needs via inbound and outbound contact.
• Work independently and in a team to hit personal and team targets.
• Negotiate to resolve account matters in compliance with FDCPA and state laws.
• Maintain thorough notes and documentation on customer and account status.
• Collaborate with internal teams using available technology.

Skills

Multitasking

Tools proficiency

Goal orientation

Education

High School Diploma/GED

Tools

CRM systems

Job description

OneMain in London, KY is seeking a Collections Specialist to assist customers with loan repayment and financial wellbeing. The role involves handling inbound and outbound calls and engaging with customers through web chat, text, and phone communications.

You will negotiate to resolve account matters in compliance with FDCPA and state regulations, maintain accurate documentation, and collaborate with internal teams to achieve personal and team targets in a fast-paced environment.