Customer Service Phone Advocate I

Southcarolinablues; Florence (SC); In loco; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401k plan

Life Insurance

Paid Time Off

On-site cafeteria

Descrizione del lavoro

BlueCross BlueShield of South Carolina is hiring a Customer Service Phone Advocate I to answer and resolve customer inquiries by phone. This on-site role is based in Florence, SC, a full-time position offering 40 hours per week with standard business hours and potential overtime as needed.

Responsibilities include accurately documenting inquiries, coordinating with other departments, and providing feedback to improve processes.

Competenze

• High School Diploma required.
• 2 years customer service or call center experience preferred.
• Excellent verbal communication and strong organizational skills.
• Ability to handle high-stress situations.

Mansioni

• Respond to telephone inquiries accurately and courteously.
• Document inquiries and coordinate with other departments.
• Process minor adjustments and assist with research to resolve issues.
• Provide feedback and maintain records of complaints.

Conoscenze

Verbal communication

Customer service

Stress management

Multitasking

Computer skills

Formazione

High School Diploma

Associate Degree

Strumenti

MS Office

CRM software

Descrizione del lavoro

## Customer Service Phone Advocate IApply: On-site: Florence, South Carolina: Full time: Posted Today: End Date: October 12, 2026 (3 days left to apply): R1051226# **Summary**We are currently hiring for a Customer Service Phone Advocate I to join BlueCross BlueShield of South Carolina. You will be responsible for providing prompt, accurate, thorough and courteous responses to all telephone inquiries. Performs research as needed to resolve inquiries. Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina ... and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team! Here is your opportunity to join a dynamic team at a diverse company with secure, community roots and an innovative future.# **Description****Location : PGBA****Logistics:**This position is full-time (40 hours/week) Monday-Friday in a typical office environment. Employees are required to work a shift from 8:00am to 5:00pm. Training will be from 8:00am to 5:00pm. It may be necessary, given the business need to work occasional overtime. This position is located onsite at 200 North Dozier Boulevard, Florence, SC 29501.**What You'll Do:*** Ensures effective customer relations by responding accurately, timely and courteously to telephone inquiries. Accurately documents inquiries.* Initiates minor /clerical adjustments based on provider request or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.* Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.* Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.* Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.**To Qualify for This Position, You'll Need:*** **Required Education:** High School Diploma or equivalent* **Required Skills and Abilities:** Excellent verbal communication skills. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently.* **Required Software and Other Tools:** Basic computer operating skills. Standard Office Equipment.**We prefer that you have:*** **Preferred Education:** Associate Degree.* Preferred Work Experience: 2 years-customer service or call center experience.* Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software.**Work Environment:*** Typical Office Setting.**Our Comprehensive Benefits Package Includes the Following:**We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.* Subsidized health plans, dental and vision coverage* 401k retirement savings plan with company match* Life Insurance · Paid Time Off (PTO)* On-site cafeterias and fitness centers in major locations* Education Assistance* Service Recognition · National discounts to movies, theaters, zoos, theme parks and more**What We Can Do for You:**We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company. '**What To Expect Next:**After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.