Customer Success & Sales Support Specialist - Denver

4684 SMC Region USC; Denver (CO); On-site; USD 62,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Disability insurance

401(k) retirement plan

Career development

Job summary

Sandvik Mining Rock Tools in Denver, CO is seeking a Customer Service Support and Sales Representative. The role handles inbound inquiries, processes orders, and resolves issues to strengthen customer relationships.

In‑office position in downtown Denver with a strong emphasis on data accuracy and cross‑functional collaboration. Qualifications include 2–5 years in customer service, proficiency with MS Office, ERP/CRM systems, and the ability to learn quickly while multi‑tasking.

Qualifications

• 2–5 years of customer service experience or an Associates degree plus 2 years.
• Proficiency with MS Office (Excel, Word, Outlook).
• Experience with ERP/CRM systems (Salesforce or similar).
• Ability to quickly learn new systems and adapt to changing priorities.
• Accurate typing at about 40 WPM and strong attention to detail.
• Capable of handling multiple tasks while maintaining accuracy.

Responsibilities

• Provide customer service and sales support by answering inbound inquiries and processing orders.
• Assess customer questions and route to the appropriate team; own issues to resolution.
• Inform customers of order status changes and delivery updates; expedite urgent orders.
• Collaborate with supervisors to resolve problems and improve processes.
• Maintain data accuracy across systems and support continuous improvement.

Skills

Learning agility

Multitasking

40 WPM typing

Ability to work under pressure

Adaptability

Tools

MS Office

ERP system

CRM system

Salesforce

Power BI

Job description

Sandvik Mining Rock Tools in Denver, CO is seeking a Customer Service Support and Sales Representative. The role handles inbound inquiries, processes orders, and resolves issues to strengthen customer relationships.

In‑office position in downtown Denver with a strong emphasis on data accuracy and cross‑functional collaboration. Qualifications include 2–5 years in customer service, proficiency with MS Office, ERP/CRM systems, and the ability to learn quickly while multi‑tasking.