Customer Care & Order Support Specialist

Sandvik AB; Town of Hartland (WI); Presencial; USD 25.000 - 30.000; Jornada completa

Descripción de la vacante

The Sandvik AB Customer Service Representative role sits in the Customer Service department. You will interact with customers, answer product and service questions, process orders, prepare correspondences, and strive to ensure satisfaction through positive communication and teamwork.

Entry-level position with basic training; you will work under clearly defined procedures and supervision while developing relationships with clients and internal teams to support timely order fulfillment and

Formación

• High school diploma or GED required.
• 1–3 years experience or related training.
• Pleasant, enthusiastic and well-spoken.

Responsabilidades

• Process and expedite customer orders and quotes via phone, fax, or email.
• Provide assistance with technical support.
• Support Quality Control with customer returns and complaints.
• Perform routine customer service tasks.
• Inform customers of unit prices, shipping dates, and delays.
• Check inventory to fill or schedule orders.
• Solicit sale of new or additional merchandise.
• Compute price, discount, and delivery date.
• Record special shipping, packing or labeling requirements.
• Collaborate with team and other departments as assigned.

Conocimientos

Excellent customer service

Communication skills

Educación

High school diploma or GED

Descripción del empleo

The Sandvik AB Customer Service Representative role sits in the Customer Service department. You will interact with customers, answer product and service questions, process orders, prepare correspondences, and strive to ensure satisfaction through positive communication and teamwork.

Entry-level position with basic training; you will work under clearly defined procedures and supervision while developing relationships with clients and internal teams to support timely order fulfillment and