Experienced CSR - Fast-Paced, Detail-Driven Support

Jackson Furniture Industries; Cleveland (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Jackson Furniture Industries in Cleveland, TN is seeking a Customer Service Representative (CSR) to deliver professional, timely service to internal and external customers, including sales reps, furniture dealers, and consumers. The CSR responds to inquiries, enters orders, provides order and product information, resolves issues, and collaborates with other departments to meet customer needs.

This role requires strong communication, organization, attention to detail, accountability, and the

Qualifications

• 3–5 years of customer service experience.
• Strong verbal and written communication skills.
• Working knowledge of Microsoft Excel and Outlook.
• Ability to learn and use company computer systems.

Responsibilities

• Maintain a professional, positive, and customer-focused attitude.
• Provide timely and accurate order status and product information.
• Enter orders, changes, cancellations, returns, and other information accurately.
• Respond to customer emails and phone calls in a timely and professional manner.
• Research and resolve customer issues and follow through to completion.
• Communicate delays, concerns, and service issues to management promptly.
• Work closely with Production Planning, Scheduling, Shipping, Sales, Accounting, and other departments.
• Maintain accurate customer and order information.
• Follow established company and department policies and procedures.
• Prioritize workload and meet established deadlines.
• Maintain organized records and follow up on outstanding issues.
• Perform other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Time management

Teamwork

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Outlook

Job description

Jackson Furniture Industries in Cleveland, TN is seeking a Customer Service Representative (CSR) to deliver professional, timely service to internal and external customers, including sales reps, furniture dealers, and consumers. The CSR responds to inquiries, enters orders, provides order and product information, resolves issues, and collaborates with other departments to meet customer needs.

This role requires strong communication, organization, attention to detail, accountability, and the