Customer Care & Order Support Specialist

Salvin Dental Specialties, Inc.; Charlotte (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

401k

Parental leave

Paid holidays

Paid time off

Disability insurance

Employee Assistance Program

Job summary

Young Innovations, Inc. in Charlotte, NC is seeking a Customer Service Representative to provide high-quality support to customers via phone, email, and fax.

You will process orders, answer inquiries, and coordinate returns or repairs while maintaining accurate records in ERP and CRM. The role requires strong communication, multitasking, and a detail-oriented approach in a dynamic manufacturing and dental supply context.

Qualifications

• Two years’ customer service experience in a call center or manufacturing setting.
• Experience with an order management system and CRM preferred.
• Proficient with MS Office (Excel, Word, Outlook).

Responsibilities

• Handle inbound calls, emails, and faxes with customers.
• Process orders and manage pricing in ERP.
• Coordinate returns, repairs, and shipments.
• Maintain customer records in ERP and CRM.
• Generate basic reports and support special projects.

Skills

Customer service

Call center

MS Office

Communication

Organization

Tools

ERP system

CRM

Job description

Young Innovations, Inc. in Charlotte, NC is seeking a Customer Service Representative to provide high-quality support to customers via phone, email, and fax.

You will process orders, answer inquiries, and coordinate returns or repairs while maintaining accurate records in ERP and CRM. The role requires strong communication, multitasking, and a detail-oriented approach in a dynamic manufacturing and dental supply context.