Engineering Customer Support & Order Specialist

US Conec; Hickory (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

4 weeks PTO

Health insurance

Dental plan

Vision plan

401(k) with match

Employee recognition

Job summary

US Conec is seeking a Customer Service Representative in Hickory, NC to act as the liaison between customers and our global organization. You will manage orders, quotes, pricing, and cross-functional collaboration with Sales, Product Management, and Engineering to ensure a seamless order-to-delivery process.

The role requires 3+ years of customer service or inside sales, strong communication, and proficiency with ERP/order management systems.

Qualifications

• 3+ years of customer service, account support, or inside sales experience.
• Associate degree or equivalent experience.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication.

Responsibilities

• Process and expedite customer orders using internal order management systems.
• Prepare quotes, contracts, and project-level pricing with Sales and Product Management.
• Coordinate order scheduling, routing, invoicing, returns, and credits.
• Serve as primary contact for customer inquiries by phone and email.
• Provide shipping guidance and export documentation.
• Collaborate cross-functionally to resolve quality issues and meet customer needs.
• Maintain records of product specifications, pricing, and customer activity.

Skills

Customer service

Order management

Account support

Communication

Time management

Teamwork

Education

Associate degree or equivalent experience

Tools

CRM tools (Salesforce)

ERP systems (JD Edwards)

Microsoft Office

Job description

US Conec is seeking a Customer Service Representative in Hickory, NC to act as the liaison between customers and our global organization. You will manage orders, quotes, pricing, and cross-functional collaboration with Sales, Product Management, and Engineering to ensure a seamless order-to-delivery process.

The role requires 3+ years of customer service or inside sales, strong communication, and proficiency with ERP/order management systems.