Customer Service Specialist: End-to-End Support Pro

Dentsply Sirona, Inc; Charlotte (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

Dentsply Sirona Charlotte, NC is seeking a Customer Service Specialist to provide end-to-end support for customer inquiries, orders, and accounts. The role emphasizes accurate communication, timely resolutions, and collaboration with Sales, Supply Chain, Finance, and Logistics to ensure a positive customer experience.

Qualified candidates have at least 2 years in customer service call centers, experience in cross-functional settings, and familiarity with SAP-S4 or Salesforce.

Qualifications

• Minimum 2 years in customer service call center.
• Cross-functional team/project management experience.
• Experience resolving conflicts.
• SAP-S4 experience preferred.
• Salesforce experience preferred.

Responsibilities

• Provide end-to-end support for customer inquiries, including orders, status, pricing, shipping, returns, credits, and account requests.
• Manage complex customer situations requiring additional research, coordination, or follow-through.
• Collaborate with Sales, Supply Chain, Finance, Logistics and other teams to resolve issues.
• Maintain accurate documentation of interactions and resolutions in systems.
• Support process improvements and system implementations.

Skills

Customer focus

Interpersonal communication

Analytical skills

Organizational skills

Multi-tasking

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

SAP-S4

Salesforce

Microsoft Office

Contact Management Systems

Order Processing Systems

Job description

Dentsply Sirona Charlotte, NC is seeking a Customer Service Specialist to provide end-to-end support for customer inquiries, orders, and accounts. The role emphasizes accurate communication, timely resolutions, and collaboration with Sales, Supply Chain, Finance, and Logistics to ensure a positive customer experience.

Qualified candidates have at least 2 years in customer service call centers, experience in cross-functional settings, and familiarity with SAP-S4 or Salesforce.