Customer Care & Order Specialist - Employee Ownership

Carris Reels, Inc.; Rutland (VT); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan

Profit Sharing

Medical benefits

Dental benefits

Vision benefits

401k

Weekly payroll

Discounted company gear

Paid holidays

Job summary

Carris Reels, Inc. in West Rutland, VT is seeking a Customer Service Representative to assist existing customers with information on products, pricing, availability, and delivery schedules.

You will process orders, confirm shipments, and maintain frequent written and verbal communication with customers and internal teams. The role supports scheduling with production and coordinates invoicing while maintaining file accuracy and timely responses.

Qualifications

• A minimum of two years customer service/inside sales experience preferred.
• This position requires initiative, accuracy and attention to detail.
• The successful candidate will have effective customer service skills, professional communication skills, and time management skills with an ability to manage multiple priorities.
• Solid computer skills and proficiency in MS Office, including Excel is required.

Responsibilities

• Write and maintain product specifications and prepare price quotations for new/existing customers.
• Process customer orders and answer inquiries on products, services, pricing, and order status.
• Research and rectify customer issues or order discrepancies and generate customer quality assurance reports.
• Coordinate with production operations and assist scheduling for timely order fulfillment and delivery.
• Organize and execute internal and external communications.
• Crosstrain, and support product shipping and invoicing.
• Other duties as assigned

Skills

Customer service

Inside sales

Communication

Time management

Tools

MS Office

Excel

Job description

Carris Reels, Inc. in West Rutland, VT is seeking a Customer Service Representative to assist existing customers with information on products, pricing, availability, and delivery schedules.

You will process orders, confirm shipments, and maintain frequent written and verbal communication with customers and internal teams. The role supports scheduling with production and coordinates invoicing while maintaining file accuracy and timely responses.