Customer Care Representative (Band IV/V)

Carris Reels, Inc.; West Rutland (VT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan

Profit Sharing

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

Carris Reels, Inc. in West Rutland, VT is seeking a Customer Service Representative to support existing customers with information on products, pricing, availability, and delivery schedules.

The CSR will process orders, confirm shipments, and maintain clear written and verbal communication with customers. The role requires initiative, accuracy and attention to detail; MS Office proficiency (Excel) and the ability to manage multiple priorities with effective communication are essential.

Qualifications

• Two years of customer service/inside sales experience preferred.
• Strong communication and problem-solving skills required.
• Proficiency with MS Office (Excel) and standard business software.

Responsibilities

• Process customer orders and respond to inquiries on products, pricing, and delivery status.
• Confirm shipments and maintain timely written and verbal communications with customers.
• Coordinate with production and scheduling to ensure on-time order fulfillment.
• Maintain accurate files and generate basic customer quality assurance reports.
• Support invoicing and shipping activities as needed.

Skills

Customer service

Communication

Time management

Tools

MS Office

Excel

Job description

This job was posted by https:\/\/www.vermontjoblink.com : For more information, please see: https:\/\/www.vermontjoblink.com\/jobs\/1429052

Carris Reels has an immediate opening for a **Customer Service Representative** in our West Rutland, VT office. This position supports existing customers with information and solutions regarding products, pricing, availability, and delivery schedules. The CSR will process orders, confirm shipments, and provide frequent written and verbal communication to internal and external customers. Additional responsibilities include file maintenance, invoicing, assisting scheduling and communications with our production team.

Essential Functions Include

• Write and maintain product specifications and prepare price quotations for new/existing customers.
• Process customer orders and answer inquiries on products, services, pricing, and order status.
• Research and rectify customer issues or order discrepancies and generate customer quality assurance reports.
• Coordinate with production operations and assist scheduling for timely order fulfillment and delivery.
• Organize and execute internal and external communications.
• Crosstrain, and support product shipping and invoicing.
• Other duties as assigned.

Employee Owners At Carris Enjoy

• A Lucrative Employee Stock Ownership Plan
• Annual Profit Sharing
• Fantastic Benefits- Including Medical, Dental, Vision, 401k
• Weekly payroll

Discounted Company Branded Employee Gear And Other Perks

• Regular, year-round schedules
• Paid holidays

A minimum of two years customer service/inside sales experience preferred. This position requires initiative, accuracy and attention to detail. The successful candidate will have effective customer service skills, professional communication skills, and time management skills with an ability to manage multiple priorities. Solid computer skills and proficiency in MS Office, including Excel is required.