Customer Service Specialist—Growth, Stock Options & Benefits

Carris Reels, Inc.; West Rutland (VT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan

Profit Sharing

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

Carris Reels, Inc. in West Rutland, VT is seeking a Customer Service Representative to support existing customers with information on products, pricing, availability, and delivery schedules.

The CSR will process orders, confirm shipments, and maintain clear written and verbal communication with customers. The role requires initiative, accuracy and attention to detail; MS Office proficiency (Excel) and the ability to manage multiple priorities with effective communication are essential.

Qualifications

• Two years of customer service/inside sales experience preferred.
• Strong communication and problem-solving skills required.
• Proficiency with MS Office (Excel) and standard business software.

Responsibilities

• Process customer orders and respond to inquiries on products, pricing, and delivery status.
• Confirm shipments and maintain timely written and verbal communications with customers.
• Coordinate with production and scheduling to ensure on-time order fulfillment.
• Maintain accurate files and generate basic customer quality assurance reports.
• Support invoicing and shipping activities as needed.

Skills

Customer service

Communication

Time management

Tools

MS Office

Excel

Job description

Carris Reels, Inc. in West Rutland, VT is seeking a Customer Service Representative to support existing customers with information on products, pricing, availability, and delivery schedules.

The CSR will process orders, confirm shipments, and maintain clear written and verbal communication with customers. The role requires initiative, accuracy and attention to detail; MS Office proficiency (Excel) and the ability to manage multiple priorities with effective communication are essential.