Customer Care Representative (Band IV/V)

Carris Reels, Inc.; Rutland (VT); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan

Profit Sharing

Medical benefits

Dental benefits

Vision benefits

401k

Weekly payroll

Discounted company gear

Paid holidays

Job summary

Carris Reels, Inc. in West Rutland, VT is seeking a Customer Service Representative to assist existing customers with information on products, pricing, availability, and delivery schedules.

You will process orders, confirm shipments, and maintain frequent written and verbal communication with customers and internal teams. The role supports scheduling with production and coordinates invoicing while maintaining file accuracy and timely responses.

Qualifications

• A minimum of two years customer service/inside sales experience preferred.
• This position requires initiative, accuracy and attention to detail.
• The successful candidate will have effective customer service skills, professional communication skills, and time management skills with an ability to manage multiple priorities.
• Solid computer skills and proficiency in MS Office, including Excel is required.

Responsibilities

• Write and maintain product specifications and prepare price quotations for new/existing customers.
• Process customer orders and answer inquiries on products, services, pricing, and order status.
• Research and rectify customer issues or order discrepancies and generate customer quality assurance reports.
• Coordinate with production operations and assist scheduling for timely order fulfillment and delivery.
• Organize and execute internal and external communications.
• Crosstrain, and support product shipping and invoicing.
• Other duties as assigned

Skills

Customer service

Inside sales

Communication

Time management

Tools

MS Office

Excel

Job description

Carris Reels has an immediate opening for a Customer Service Representative in our West Rutland, VT office. This position supports existing customers with information and solutions regarding products, pricing, availability, and delivery schedules. The CSR will process orders, confirm shipments, and provide frequent written and verbal communication to internal and external customers. Additional responsibilities include file maintenance, invoicing, assisting scheduling and communications with our production team.

Essential functions include:

• Write and maintain product specifications and prepare price quotations for new/existing customers.
• Process customer orders and answer inquiries on products, services, pricing, and order status.
• Research and rectify customer issues or order discrepancies and generate customer quality assurance reports.
• Coordinate with production operations and assist scheduling for timely order fulfillment and delivery.
• Organize and execute internal and external communications.
• Crosstrain, and support product shipping and invoicing.
• Other duties as assigned

Employee Owners at Carris enjoy:

• A Lucrative Employee Stock Ownership Plan
• Annual Profit Sharing
• Fantastic Benefits- Including Medical, Dental, Vision, 401k
• Weekly payroll
• Discounted company branded employee gear and other perks
• Regular, year-round schedules
• Paid holidays

Qualifications

A minimum of two years customer service/inside sales experience preferred. This position requires initiative, accuracy and attention to detail. The successful candidate will have effective customer service skills, professional communication skills, and time management skills with an ability to manage multiple priorities. Solid computer skills and proficiency in MS Office, including Excel is required.