Customer Care & Order Specialist

Caldic North America; University Park (IL); On-site; USD 42,000 - 52,000; Full time

Job summary

Caldic North America is seeking a dedicated Customer Service professional to support the US business from our Chicago area office. Reporting to the Supply Chain Supervisor, you will receive and process orders, respond to inquiries, and coordinate delivery to ensure excellent service.

You will maintain customer records, provide product and regulatory information, and collaborate with sales, production and logistics to meet commitments.

Qualifications

• Post-secondary education or equivalent experience.
• Customer Care/Service experience or equivalent, minimum 2 years.
• Experience in the food industry is considered an asset.
• Must have strong interpersonal and multi-tasking skills.

Responsibilities

• Answer phones for the Chicago regional office as first point of contact.
• Receive and input customer orders into internal system via email, phone, or fax.
• Provide prompt follow-up to Customer and Sales to ensure delivery commitments are met.
• Communicate product availability, pricing, specifications and delivery timelines to customers.
• Send regulatory technical document packages to customers on request.
• Maintain professional contact with external customers.
• Coordinate sample requests and set up contracts/quotes/pricing.
• Schedule transportation for orders and confirm delivery.
• Update customer information and record inquiries for resolution.

Skills

Customer service

Interpersonal skills

Communication skills

Multitasking

Microsoft Office

Education

College diploma / post-secondary

Tools

MS Word

Outlook

Excel

Job description

Caldic North America is seeking a dedicated Customer Service professional to support the US business from our Chicago area office. Reporting to the Supply Chain Supervisor, you will receive and process orders, respond to inquiries, and coordinate delivery to ensure excellent service.

You will maintain customer records, provide product and regulatory information, and collaborate with sales, production and logistics to meet commitments.