Customer Care & Order Fulfillment Specialist

Oliver Healthcare Packaging; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Oliver Healthcare Packaging is seeking a Customer Care Associate in the United States to provide customer service and order management support for internal and external customers. The role focuses on timely order processing, accurate delivery dates, and maintaining relationships with customers and key stakeholders.

The position requires 1–2 years of related B2B experience, a Bachelor’s degree in Business, strong communication, and proficiency with Microsoft Office and SAP Hana.

Qualifications

• Bachelor’s degree in Business or closely related field.
• 1–2 years of B2B customer service, supply chain, sales or account management experience.

Responsibilities

• Receives and processes customer orders within 24 hours.
• Acknowledges customer orders within 48 hours.
• Reviews and improves customer specifications with Product Specification Specialist/Process Engineering.
• Escalates risks and potential problems with orders to appropriate teams.
• Monitors orders during manufacturing and advises on delays, provides alternatives.
• Applies pricing and fees according to policy to maintain revenue and service.
• Communicates updated order acknowledgments and internal system updates.

Skills

Customer service

Relationship building

Education

Bachelor’s Degree in Business

Tools

SAP Hana

Microsoft Office

Job description

Oliver Healthcare Packaging is seeking a Customer Care Associate in the United States to provide customer service and order management support for internal and external customers. The role focuses on timely order processing, accurate delivery dates, and maintaining relationships with customers and key stakeholders.

The position requires 1–2 years of related B2B experience, a Bachelor’s degree in Business, strong communication, and proficiency with Microsoft Office and SAP Hana.