Senior Healthcare Customer Experience Specialist

Halyard Health; Georgia; Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Healthcare plan

Educational assistance

Employer-paid life insurance

Job summary

Owens & Minor is seeking a Customer Service professional in the United States to support the client experience by managing orders, backorders, and credits on the Customer Service team. The role emphasizes critical thinking and timely communication to maximize customer satisfaction.

The position requires a High School Diploma/GED with 3+ years in customer service, and SAP/OMNI experience. Competitive health benefits and growth opportunities are offered.

Qualifications

• High School Diploma/GED with 3+ years of relevant experience.
• Experience in customer service and order management.
• SAP or OMNI experience is strongly preferred.
• Excellent verbal and written communication.

Responsibilities

• Respond to customer inquiries on order management in a professional, timely manner.
• Process orders, resolve backorders, and manage credits.
• Collaborate with suppliers, DCs, and cross-functional teams.
• Document all interactions in the CRM and provide updates.

Skills

Customer service orientation

Verbal communication

Written communication

Interpersonal skills

Problem solving

Team collaboration

Education

High School Diploma/GED

Tools

SAP

OMNI

Job description

Owens & Minor is seeking a Customer Service professional in the United States to support the client experience by managing orders, backorders, and credits on the Customer Service team. The role emphasizes critical thinking and timely communication to maximize customer satisfaction.

The position requires a High School Diploma/GED with 3+ years in customer service, and SAP/OMNI experience. Competitive health benefits and growth opportunities are offered.