Order Fulfillment & Customer Care Specialist

Genuine Parts Company; Jersey (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

Genuine Parts Company is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. The role involves handling inquiries, quotes, order entry, and maintaining relationships to drive repeat business.

You will coordinate with branches and suppliers to ensure inventory and shipping are optimized, supporting Account Representatives and handling returns when needed.

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience desired.
• Ability to work with accuracy and handle multiple tasks.

Responsibilities

• Respond to basic customer inquiries and provide quotes.
• Enter orders and process customer orders by phone, fax, email, or walk-in.
• Place customer orders and negotiate price within parameters.
• Build customer relationships to drive repeat business.
• Determine most cost-effective shipping method for orders.
• Sourcing products in branch, DC, or supplier inventory.
• Support Account Representatives to ensure customer satisfaction.
• Handle customer returns and expedite backorders.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Computer skills

Product knowledge

Education

High school diploma or GED

Tools

Business systems

Internet search

Job description

Genuine Parts Company is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. The role involves handling inquiries, quotes, order entry, and maintaining relationships to drive repeat business.

You will coordinate with branches and suppliers to ensure inventory and shipping are optimized, supporting Account Representatives and handling returns when needed.