Customer Care & Order Coordinator

AnDek Staffing Services; Lake Forest (CA); On-site; USD 36,000 - 60,000; Full time

Job summary

AnDek Staffing is recruiting a Customer Coordinator to support a small nutraceutical team by managing customer communications and order processing. The role requires strong interpersonal skills and attention to detail, with responsibilities spanning phone, in-person, email, and online chat interactions to ensure timely issue resolution.

You will use CRM and office software to maintain data, process orders, generate status reports, and provide ongoing customer support to sustain satisfaction and

Qualifications

• 1+ years in customer service or similar role.
• Strong communication and interpersonal skills.
• Excellent time management and ability to multitask.
• Proficiency with Microsoft Office and CRM software.

Responsibilities

• Communicate effectively with customers via phone, in-person, email, and online chat.
• Process and track customer orders accurately and timely.
• Resolve customer issues to ensure satisfaction and retention.
• Enter and maintain accurate customer and order data using CRM and office software.
• Provide ongoing customer support by responding to inquiries and requests.
• Generate reports related to order status and customer interactions.

Skills

Customer service

Communication

Time management

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

AnDek Staffing is recruiting a Customer Coordinator to support a small nutraceutical team by managing customer communications and order processing. The role requires strong interpersonal skills and attention to detail, with responsibilities spanning phone, in-person, email, and online chat interactions to ensure timely issue resolution.

You will use CRM and office software to maintain data, process orders, generate status reports, and provide ongoing customer support to sustain satisfaction and