Customer Coordinator

AnDek Staffing Services; Lake Forest (CA); On-site; USD 36,000 - 60,000; Full time

Job summary

AnDek Staffing is recruiting a Customer Coordinator to support a small nutraceutical team by managing customer communications and order processing. The role requires strong interpersonal skills and attention to detail, with responsibilities spanning phone, in-person, email, and online chat interactions to ensure timely issue resolution.

You will use CRM and office software to maintain data, process orders, generate status reports, and provide ongoing customer support to sustain satisfaction and

Qualifications

• 1+ years in customer service or similar role.
• Strong communication and interpersonal skills.
• Excellent time management and ability to multitask.
• Proficiency with Microsoft Office and CRM software.

Responsibilities

• Communicate effectively with customers via phone, in-person, email, and online chat.
• Process and track customer orders accurately and timely.
• Resolve customer issues to ensure satisfaction and retention.
• Enter and maintain accurate customer and order data using CRM and office software.
• Provide ongoing customer support by responding to inquiries and requests.
• Generate reports related to order status and customer interactions.

Skills

Customer service

Communication

Time management

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

Job Description

The Customer Coordinator plays a vital role in supporting a small team within the nutraceutical industry by managing customer communications and ensuring smooth order processing. This role involves direct interaction with customers via phone, in-person, email, and online chat, requiring strong interpersonal skills and attention to detail. The Customer Coordinator utilizes general office and specific CRM software to provide timely support and resolve issues efficiently.

Responsibilities

• Communicate effectively with customers via phone, in-person, email, and online chat
• Process and track customer orders accurately and timely
• Resolve customer issues to ensure satisfaction and retention
• Enter and maintain accurate customer and order data using CRM and office software
• Provide ongoing customer support by responding to inquiries and requests
• Generate reports related to order status and customer interactions

Preferred Qualifications

• 1+ years experience in customer service
• High school diploma or equivalent
• Proficiency with Microsoft Office and general office software
• Strong communication and interpersonal skills
• Effective problem-solving and time management abilities
• Ability to multitask and maintain attention to detail

Company Description

With over 20 years of experience AnDek Staffing has created and maintained relationships by understanding our partners needs and continuously seeking ways to improve our services.

Company Description

With over 20 years of experience AnDek Staffing has created and maintained relationships by understanding our partners needs and continuously seeking ways to improve our services.