Product Development & Order Coordination Specialist

Excelsior Nutrition Inc; Anaheim (CA); Vor Ort; USD 52.000 - 72.000; Vollzeit

Benefits dieser Stelle

Life Insurance

LTD

Health Insurance

Paid Time Off

Vision Insurance

401(k)

401(k) matching

Dental Insurance

Zusammenfassung

Excelsior Nutrition Inc in Anaheim, CA is seeking a Product Development Coordinator to manage customer orders from entry to delivery in a fast-paced nutraceutical contract environment. You will coordinate cross-functional teams to ensure accuracy, timely communication, and on-time shipments.

The role emphasizes strong organization, attention to detail, and professional communication with internal staff and external clients while supporting process improvements and customer satisfaction.

Qualifikationen

• Bachelor's degree or equivalent experience in a business-related field; STEM majors preferred.
• Project management experience.
• Strong written and verbal communication skills.
• Excellent organizational abilities and attention to detail.
• Ability to multitask and prioritize responsibilities.
• Strong documentation and record-keeping practices.
• Able to work independently and in a team.
• Maintain a high level of confidentiality.
• Work well under deadlines.
• Bilingual Mandarin preferred.

Aufgaben

• Serve as the primary contact for assigned accounts, providing accurate and timely order information.
• Effectively manage large amounts of incoming calls, emails, texts, and chats.
• Identify and assess customers' needs to achieve customer satisfaction.
• Answer questions in regards to company policy, warranty, product functions, and product specifications.
• Enter and maintain orders in the system, verifying pricing, quantities, and specifications.
• Communicate proactively with all internal teams to ensure on-time delivery.
• Maintain accurate customer records, specifications, and communication logs.
• Participate in continuous improvement efforts focused on service quality and process efficiency.
• Handle all aspects of customer order from request for quote, initiating final approved costing, receiving and processing purchase orders, creating sales orders, requesting and sending invoices for payment, help customers product get produced, and coordinating with the customer to get the finished product picked up.
• Understand how Excelsior completes orders from receipt of an order through to the shipment to be an effective part of the Customer Service Team.
• Other duties as assigned

Kenntnisse

Project Management

Communication

Organization

Multitasking

Documentation

Teamwork

Confidentiality

Deadline Pressure

Mandarin (Bilingual)

Ausbildung

Bachelor's degree or equivalent in business-related field

STEM major preferred

Jobbeschreibung

Excelsior Nutrition Inc in Anaheim, CA is seeking a Product Development Coordinator to manage customer orders from entry to delivery in a fast-paced nutraceutical contract environment. You will coordinate cross-functional teams to ensure accuracy, timely communication, and on-time shipments.

The role emphasizes strong organization, attention to detail, and professional communication with internal staff and external clients while supporting process improvements and customer satisfaction.