B2B Customer Care Specialist | Orders & Cross‑Team Support

Hayward Industries, Inc.; Mocksville (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Hayward Industries, Inc. in Mocksville, North Carolina is seeking a motivated individual for a customer-facing role. Responsibilities include engaging with Direct Buy customers, processing orders, and collaborating with Sales and Marketing teams to ensure exceptional customer service.

The ideal candidate will have 3+ years in a B2B environment, excellent communication skills, and familiarity with Salesforce. Join a leading manufacturer in the swimming pool equipment industry!

Qualifications

• 3+ years of experience in a B2B customer-facing role, preferably in a diverse and inclusive setting.
• Ability to adapt and thrive in a fast-paced, seasonal environment.
• Strong problem-solving abilities and a proactive approach to conflict resolution.

Responsibilities

• Engage with customers through various channels, processing orders and addressing inquiries.
• Collaborate with sales and marketing to enhance customer care and implement promotions.

Skills

Excellent communication skills

Problem-solving abilities

Customer service orientation

Education

BS/BA Degree in a related discipline

Tools

Salesforce

Order management tools

Job description

Hayward Industries, Inc. in Mocksville, North Carolina is seeking a motivated individual for a customer-facing role. Responsibilities include engaging with Direct Buy customers, processing orders, and collaborating with Sales and Marketing teams to ensure exceptional customer service.

The ideal candidate will have 3+ years in a B2B environment, excellent communication skills, and familiarity with Salesforce. Join a leading manufacturer in the swimming pool equipment industry!