Customer Care Operations Manager — Service Excellence

TransCore; Auburn (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

A transportation solutions company in Auburn, Massachusetts, is in search of a full‑time Customer Service Manager. Responsibilities include overseeing the overall operations of the Customer Care Department and ensuring high service levels at multiple locations. Candidates should possess supervisory experience with hands-on customer service, proficiency in Microsoft Office and SQL, along with an associate degree as a minimum. The salary range is between $70,000 and $90,000 annually based on experience and qualifications.

Qualifications

• 5+ years supervisory experience with hands-on customer service experience.
• Proven ability to navigate data integrity systems.
• Must be a team player and self-motivated.

Responsibilities

• Oversee operations and performance of the Customer Care Department.
• Coordinate activities to ensure excellent customer service.
• Maintain performance metrics and resolve issues impacting customer care.

Skills

Supervisory experience

Customer service experience

Advance skills in Microsoft Office

Proficient in SQL scripts

Bilingual in Spanish

Education

Associates degree

Bachelor's degree

Job description

A transportation solutions company in Auburn, Massachusetts, is in search of a full‑time Customer Service Manager. Responsibilities include overseeing the overall operations of the Customer Care Department and ensuring high service levels at multiple locations. Candidates should possess supervisory experience with hands-on customer service, proficiency in Microsoft Office and SQL, along with an associate degree as a minimum. The salary range is between $70,000 and $90,000 annually based on experience and qualifications.