Customer Solutions Manager — Drive Service Excellence

Ultra Clean Technology; Fremont (CA); On-site; USD 110,000 - 142,000; Full time

Benefits offered by this job

401(k) eligibility

Paid time off

Parental leave

Job summary

Ultra Clean Technology in Fremont, CA is seeking a Manager, Customer Solutions to lead a team delivering exceptional customer experiences across the order lifecycle. You will coordinate with Sales, Operations, Engineering, Quality, and Finance to ensure timely fulfillment and issue resolution.

Responsibilities include staff development, forecasting workload, and driving process improvements through metrics and standardized procedures. This is an on-site role with travel minimal.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 5 years customer service experience.
• Knowledge of customer service procedures and systems.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage cross-functional relationships and resolve conflicts effectively.

Responsibilities

• Lead and manage the CSS team and HR-related responsibilities.
• Oversee training and onboarding of new hires.
• Engage with customers for escalation and critical requirements.
• Escalation management with corrective action to root cause.
• Ensure timely and accurate order processing through supervision.
• Collaborate with Sales to align on customer requirements.
• Analyze performance metrics and customer trends for improvements.
• Develop and utilize performance metrics to drive productivity.
• Support budget processes for Customer Solutions.
• Staffing/workload planning and scheduling, including weekends/holidays.
• Assist with quotation processes to deliver timely quotes.

Skills

Customer service

Leadership

Cross-functional collaboration

Problem solving

Communication

Education

Bachelor’s degree

Job description

Ultra Clean Technology in Fremont, CA is seeking a Manager, Customer Solutions to lead a team delivering exceptional customer experiences across the order lifecycle. You will coordinate with Sales, Operations, Engineering, Quality, and Finance to ensure timely fulfillment and issue resolution.

Responsibilities include staff development, forecasting workload, and driving process improvements through metrics and standardized procedures. This is an on-site role with travel minimal.